Angela Palmer
Portageville,MO
Summary
Ambitious Receptionist skilled in managing front desk operations, enhancing guest experiences, and effectively addressing immediate concerns. Compassionate healthcare professional experienced in providing social and emotional support to patients with diverse needs, while ensuring comfort during daily hygiene routines. Efficient Phlebotomist specializing in venipuncture and specimen collection, improving patient communication and streamlining laboratory processes.
Overview
2
2
years of post-secondary education
23
23
years of professional experience
Work History
Receptionist
Tri County Community Clinic
Portageville, Missouri
04.2025 - 03.2026
- Greeted patients at front desk for Tri County Community Clinic
- Verified patient information and insurance details
- Scheduled and confirmed appointments.
- Delivered excellent customer service while interacting with internal and external customers, enhancing overall patient experience.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Processed payments efficiently to maintain accurate financial records. and updated accounts to reflect balance changes.
- Collected forms and maintained confidential medical records
- Assisted patients with check-in and check-out procedures
- Followed proper HIPAA regulations for patient privacy.
Phlebotomist
Missouri Delta Medical Center
Sikeston, Missouri
01.2014 - 05.2015
- Collected venous and capillary blood specimens from hospital patients and outpatients.
- Verified patient identities using medical records and wristbands before specimen collection.
- Labeled blood tubes and prepared specimens for laboratory testing and transport.
- Applied infection control practices while maintaining clean phlebotomy equipment and work areas.
- Explained procedures calmly to patients and reduced anxiety during blood draws.
- Disposed used needles and sharps safely according to hospital safety standards.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Maintained fully-stocked phlebotomy cart, carrier and station.
Certified Nursing Assistant
Portageville Nursing Home
Portageville, Missouri
06.2003 - 12.2003
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs and reported changes to nursing staff promptly.
- Repositioned residents and provided safe transfer support using proper lifting techniques.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Responded to call lights and assisted residents with comfort needs.
- Supported meal service and helped residents with feeding as needed.
- Observed and reported unusual symptoms and changes to charge nurse.
- Communicated resident concerns clearly with nurses and care team members.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained clean resident areas and followed infection control procedures.
Education
Phlebotomy Certification - Phlebotomist
Medical2
12.2013 - 12.2013
CNA - Certified Nursing Assistant
New Madrid Votec
New Madrid, MO 08.2001 - 09.2003
Portageville High School
Portageville, MissouriSkills
- Front desk operations
- Patient scheduling
- Insurance verification
- Medical records
- Patient assessment
- Blood draw(arterial, venipuncture, pediatric capillary puncture)
Timeline
Receptionist
Tri County Community Clinic
04.2025 - 03.2026
Phlebotomist
Missouri Delta Medical Center
01.2014 - 05.2015
Phlebotomy Certification - Phlebotomist
Medical2
12.2013 - 12.2013
Certified Nursing Assistant
Portageville Nursing Home
06.2003 - 12.2003
CNA - Certified Nursing Assistant
New Madrid Votec
08.2001 - 09.2003
Portageville High School