Angela Parshall
Jackson,MI
Summary
Dedicated Child Group Home Assistant Manager with exceptional communication and organizational skills. Committed to fostering a safe and nurturing environment, while developing individualized care plans to enhance children's well-being.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Child Group Home Assistant Manager
Mother Daughter Daycare
Jackson, MI
01.2007 - Current
- Assisted in daily caregiving tasks, ensuring a safe and nurturing environment for children.
- Supported educational activities, promoting early childhood development through structured play and learning.
- Maintained cleanliness and organization of shared spaces, fostering a healthy atmosphere for children and staff.
- Collaborated with parents to address concerns, enhancing communication and building trust within the community.
- Trained new staff on operational procedures, improving onboarding efficiency and team cohesion.
- Developed individualized care plans for children with special needs, ensuring tailored support and attention.
- Implemented safety protocols, reducing incidents and enhancing overall child well-being in the group home setting.
- Monitored children's behavior during activities, addressing conflicts promptly to maintain a positive environment.
Front Desk Receptionist
Hampton Inn
Jackson
05.2005 - 12.2006
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service to enhance guest satisfaction.
- Coordinated room assignments and maintained accurate reservation records.
- Resolved guest inquiries and complaints promptly to ensure positive experiences.
- Monitored lobby area for cleanliness and ensured welcoming environment for guests.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Receptionist
H&R Block
Jackson, MI
02.2003 - 05.2005
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Streamlined communication between departments to improve operational efficiency.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Restaurant Waitress
Red Lobster
Jackson, MI
01.2001 - 02.2003
- Delivered exceptional customer service by effectively managing multiple tables in fast-paced environment.
- Ensured accurate order taking and timely delivery of food and beverages to enhance guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions, ensuring compliance.
- Trained new waitstaff on menu offerings, service standards, and operational procedures for consistency.
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Marketing Assistant
Paul's Auto Wash
Jackson, MI
06.1998 - 12.2000
- Assisted in developing marketing materials for promotional campaigns.
- Analyzed customer feedback to refine service offerings and enhance customer satisfaction.
- Managed inventory of marketing supplies, ensuring timely availability for campaigns.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
Health and Beauty Associate
Meijer
Jackson, MI
07.1995 - 06.1998
- Assisted customers with product selection and skincare consultations.
- Collaborated with team to restock inventory and manage product availability.
- Maintained a clean, organized, and visually appealing store environment to attract customers and promote sales.
- Handled cash transactions accurately while adhering to company policies and procedures for financial management.
Education
High School Diploma -
Northwest High School
Jackson, MI05-1998
Skills
- Managing appointments
- Time management
- Attention to detail
- Excellent communication
- Organizational skills
- Problem-solving
- Multitasking
- Customer service
- Data entry
- Scheduling
- First aid and CPR
Certification
CPR and First Aid Certified
Timeline
Child Group Home Assistant Manager
Mother Daughter Daycare
01.2007 - Current
Front Desk Receptionist
Hampton Inn
05.2005 - 12.2006
Front Desk Receptionist
H&R Block
02.2003 - 05.2005
Restaurant Waitress
Red Lobster
01.2001 - 02.2003
Marketing Assistant
Paul's Auto Wash
06.1998 - 12.2000
Health and Beauty Associate
Meijer
07.1995 - 06.1998
High School Diploma -
Northwest High School