. Highly-motivated employee with desire to take on new medical customer service challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Driver
LPR Transportation
NORFOLK, VA
02.2024 - 06.2024
Provided excellent customer service through the demonstration of professional conduct with clients.
Optimized transportation by utilizing GPS navigation systems to plan the most efficient routes for student drop off.
Environmental Services Housekeeper
Cutler/Staff Zone
Norfolk, VA
05.2022 - 12.2023
Performed routine maintenance and cleaning activities in academic buildings at Hampton University and Old Dominion University.
Hospitality Team Member
Block to Block
Virginia Beach, VA
01.2021 - 04.2022
Served as City's Ambassador for enhancing public spaces.
Attended team meetings regularly to discuss operational issues.
Facilitated connections between unsheltered individuals and local support networks through outreach efforts.
Customer Service Representative
Blue Cross/Blue Shield
Springfield, Illinois
07.2021 - 09.2021
Provided detailed benefit information regarding co-pays, co-insurance, and deductibles to healthcare providers
Ensured correct dates of service for both inpatient and outpatient visits by reviewing authorizations and referrals.
Customer Service/Office Assistant
Office Team Temp Agency
Norfolk, VA
09.2020 - 02.2021
Promptly transferred and distributed incoming correspondence pertaining to housing matters to appropriate personnel.
Utilized Outlook to monitor and manage emails.
Dealt with a significant number of customer calls.
Customer Service Associate
Conduent
Chesapeake, VA
02.2020 - 06.2020
Assisted customers with queries related to Health Care Savings Accounts.
Addressed questions pertaining to Medicare and Medicaid.
Provided clear explanations of HMO procedures to Medicare and Medicaid beneficiaries.
Enhanced accuracy of customer demographic records.
Document Reviewer
DOMA Technologies
Virginia Beach, VA
11.2017 - 07.2018
Processed documentation sent by Veterans Affairs for medical purposes.
Achieved higher standards of accuracy by utilizing dual computer systems to review documents for correct diagnosis and dates of service.
Customer Service Representative
Metlife/Sutherland Global
Chesapeake, VA
09.2016 - 11.2017
Conducted outreach to clients after finalized transactions with insurance agents, providing them with relevant service suggestions and addressing any questions or issues they may have had.
Pharmacy Customer Service Representative
EGS Call Center/CVS Project
Virginia Beach, VA
09.2015 - 09.2016
Delivered accurate and timely billing information to Pharmacy Staff for beneficiaries' pharmacy benefits.
Aided beneficiaries by responding to inquiries regarding their entitled benefits.
Managed high volume of incoming calls on a regular basis.
Education
Medical Coding And Billing
Tidewater Community College
Norfolk, VA
09-2024
Physician Billing
Roxbury Institute of Medical Management
Queens, NY
06-1999
Skills
HIPPA Regulations
Microsoft Office
Knowledge of Call Center Operations
Medical Terminology
ICD-10
Current Procedure Codes (CPT)
Dual Computer Use
Adaptability
Outstanding Customer Service Skills
Knowledge of the Medical Revenue Cycle
Timeline
Driver
LPR Transportation
02.2024 - 06.2024
Environmental Services Housekeeper
Cutler/Staff Zone
05.2022 - 12.2023
Customer Service Representative
Blue Cross/Blue Shield
07.2021 - 09.2021
Hospitality Team Member
Block to Block
01.2021 - 04.2022
Customer Service/Office Assistant
Office Team Temp Agency
09.2020 - 02.2021
Customer Service Associate
Conduent
02.2020 - 06.2020
Enrollment Specialist
Maximus
08.2019 - 11.2019
Document Reviewer
DOMA Technologies
11.2017 - 07.2018
Customer Service Representative
Metlife/Sutherland Global
09.2016 - 11.2017
Pharmacy Customer Service Representative
EGS Call Center/CVS Project
09.2015 - 09.2016
Medical Coding And Billing
Tidewater Community College
Physician Billing
Roxbury Institute of Medical Management
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