Angela Parson
Norfolk,VA
Summary
. Highly-motivated employee with desire to take on new medical customer service challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Driver
LPR Transportation
NORFOLK , VA
2024.02 - 2024.06
- Provided excellent customer service through the demonstration of professional conduct with clients.
- Optimized transportation by utilizing GPS navigation systems to plan the most efficient routes for student drop off.
Environmental Services Housekeeper
Cutler/Staff Zone
Norfolk , VA
2022.05 - 2023.12
- Performed routine maintenance and cleaning activities in academic buildings at Hampton University and Old Dominion University.
Hospitality Team Member
Block to Block
Virginia Beach , VA
2021.01 - 2022.04
- Served as City's Ambassador for enhancing public spaces.
- Attended team meetings regularly to discuss operational issues.
- Facilitated connections between unsheltered individuals and local support networks through outreach efforts.
Customer Service Representative
Blue Cross/Blue Shield
Springfield , Illinois
2021.07 - 2021.09
- Provided detailed benefit information regarding co-pays, co-insurance, and deductibles to healthcare providers
- Ensured correct dates of service for both inpatient and outpatient visits by reviewing authorizations and referrals.
Customer Service/Office Assistant
Office Team Temp Agency
Norfolk , VA
2020.09 - 2021.02
- Promptly transferred and distributed incoming correspondence pertaining to housing matters to appropriate personnel.
- Utilized Outlook to monitor and manage emails.
- Dealt with a significant number of customer calls.
Customer Service Associate
Conduent
Chesapeake , VA
2020.02 - 2020.06
- Assisted customers with queries related to Health Care Savings Accounts.
- Successfully navigated 30-40 daily phone inquiries.
Enrollment Specialist
Maximus
Hampton , VA
2019.08 - 2019.11
- Addressed questions pertaining to Medicare and Medicaid.
- Provided clear explanations of HMO procedures to Medicare and Medicaid beneficiaries.
- Enhanced accuracy of customer demographic records.
Document Reviewer
DOMA Technologies
Virginia Beach , VA
2017.11 - 2018.07
- Processed documentation sent by Veterans Affairs for medical purposes.
- Achieved higher standards of accuracy by utilizing dual computer systems to review documents for correct diagnosis and dates of service.
Customer Service Representative
Metlife/Sutherland Global
Chesapeake , VA
2016.09 - 2017.11
- Conducted outreach to clients after finalized transactions with insurance agents, providing them with relevant service suggestions and addressing any questions or issues they may have had.
Pharmacy Customer Service Representative
EGS Call Center/CVS Project
Virginia Beach , VA
2015.09 - 2016.09
- Delivered accurate and timely billing information to Pharmacy Staff for beneficiaries' pharmacy benefits.
- Aided beneficiaries by responding to inquiries regarding their entitled benefits.
- Managed high volume of incoming calls on a regular basis.
Education
Medical Coding And Billing
Tidewater Community College
Norfolk, VA2024-09
Physician Billing
Roxbury Institute of Medical Management
Queens, NY1999-06
Skills
- HIPPA Regulations
- Microsoft Office
- Knowledge of Call Center Operations
- Medical Terminology
- ICD-10
- Current Procedure Codes (CPT)
- Dual Computer Use
- Adaptability
- Outstanding Customer Service Skills
- Knowledge of the Medical Revenue Cycle
Timeline
Driver
LPR Transportation
2024.02 - 2024.06
Environmental Services Housekeeper
Cutler/Staff Zone
2022.05 - 2023.12
Customer Service Representative
Blue Cross/Blue Shield
2021.07 - 2021.09
Hospitality Team Member
Block to Block
2021.01 - 2022.04
Customer Service/Office Assistant
Office Team Temp Agency
2020.09 - 2021.02
Customer Service Associate
Conduent
2020.02 - 2020.06
Enrollment Specialist
Maximus
2019.08 - 2019.11
Document Reviewer
DOMA Technologies
2017.11 - 2018.07
Customer Service Representative
Metlife/Sutherland Global
2016.09 - 2017.11
Pharmacy Customer Service Representative
EGS Call Center/CVS Project
2015.09 - 2016.09
Medical Coding And Billing
Tidewater Community College
Physician Billing
Roxbury Institute of Medical Management
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