Angela Pennington
Franklin ,OH
Summary
Dynamic culinary professional with a strong background in food preparation and customer service at Carespring Healthcare Management. Proven ability to enhance operational efficiency and ensure food safety compliance. Skilled in inventory management and team training, fostering a collaborative environment that drives exceptional dining experiences and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Cook
Carespring Healthcare Management
Miamisburg, OH
10.2021 - Current
- Prepared and cooked a variety of meals according to dietary guidelines.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Assisted in menu planning, considering resident preferences and nutritional needs.
- Collaborated with healthcare staff to address dietary restrictions effectively.
- Monitored food safety standards during preparation and storage processes.
- Trained new staff on kitchen procedures and safety protocols.
- Developed efficient workflow for meal service to enhance operational efficiency.
Cook
Premier Health
Dayton, OH
08.2010 - 10.2021
- Implemented inventory management practices to reduce waste and control costs.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Lead Assistant Manager
Rent-A-Center NPS
Lebanon OH
12.2004 - 08.2010
- Led team in achieving operational excellence through streamlined processes and enhanced customer service initiatives.
- Implemented inventory management systems to optimize stock levels and reduce operational costs.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Increased sales revenue with targeted marketing strategies and promotional initiatives.
- Resolved escalated customer issues promptly, restoring trust in the brand and preventing potential loss of business.
- Oversaw inventory management to minimize stock shortages and optimize turnover rates.
- Championed new initiatives that contributed to increased profitability and long-term success for the company.
- Maintained open lines of communication between employees and management to address concerns proactively before they escalated into larger issues or impacted morale negatively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Spearheaded initiatives to enhance the customer experience, leading to increased retention rates and loyalty programs.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
Education
High School Diploma -
Miamisburg High School
Miamisburg, OH06.1995
Skills
Customer service
Cooking
Cleaning and organization
Food handling
Multitasking and organization
Strong attention to safe food handling procedures
Sanitation
Supply restocking
Surface cleaning
Hospitality and service industry background
Food presentation
Kitchen equipment operation and maintenance
Food handler certification
Allergen awareness
New hire training
Nutrition awareness
Customer engagement
Marketing
Problem-solving
Time management
Team management
Money handling
Workplace safety compliance
Customer relations
Inventory management
Customer rapport
Sales monitoring
Timeline
Cook
Carespring Healthcare Management
10.2021 - Current
Cook
Premier Health
08.2010 - 10.2021
Lead Assistant Manager
Rent-A-Center NPS
12.2004 - 08.2010
High School Diploma -
Miamisburg High School