Angela Perdue
Memphis,TN
Summary
Dynamic and dedicated professional with extensive experience in customer service at Crunch Fitness. Proven ability to enhance customer satisfaction through effective problem-solving and active listening. Skilled in managing financial transactions and coordinating reservations, while maintaining a professional appearance and a team player mentality. Committed to delivering exceptional service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Member Service Representative
Crunch Fitness
07.2025 - Current
- Assisted members with account inquiries and service requests.
- Provided information on products, services, and promotions to enhance member experience.
- Processed transactions accurately using customer management systems.
- Resolved member concerns effectively through active listening and problem-solving skills.
- Maintained up-to-date knowledge of policies, procedures, and compliance regulations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Host
Toasted Yolk Cafe
02.2021 - 04.2023
- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Managed reservation systems, optimizing seating arrangements for efficiency.
- Assisted in training new hosts on customer service protocols and cafe operations.
- Collaborated with kitchen staff to communicate guest needs and special requests.
- Monitored dining area cleanliness, ensuring compliance with health and safety standards.
- Organized waitlists during peak hours, maintaining order and reducing wait times.
- Supported promotional events by coordinating seating logistics and guest flow management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Server
Springcreek Ranch
02.2017 - 04.2020
- Assisted members with account inquiries and service requests.
- Provided information on products, services, and promotions to enhance member experience.
- Processed transactions accurately using customer management systems.
- Resolved member concerns effectively through active listening and problem-solving skills.
- Maintained up-to-date knowledge of policies, procedures, and compliance regulations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Education
No Degree - Spanish Language And Literature
Southwest Tennessee Community College
Memphis, TNCosmetology Degree - Cosmetology
Vatterott College
Memphis, TN05.2019
Skills
- Customer service
- Financial transactions
- Adaptable to change
- Team player mentality
- Professional appearance
- Reservations
- Table assignment coordination
- Seating arrangements
Timeline
Member Service Representative
Crunch Fitness
07.2025 - Current
Host
Toasted Yolk Cafe
02.2021 - 04.2023
Server
Springcreek Ranch
02.2017 - 04.2020
No Degree - Spanish Language And Literature
Southwest Tennessee Community College
Cosmetology Degree - Cosmetology
Vatterott College