Angela Perdue
Memphis
Summary
Dynamic customer service professional with a proven track record at Crunch Fitness, excelling in relationship building and complaint handling. Adept at utilizing CRM software to enhance customer satisfaction and streamline processes. Recognized for maintaining professionalism under pressure while resolving complex issues and delivering tailored solutions to meet diverse client needs.
Overview
9
9
years of professional experience
Work History
Member Service Representative
Crunch Fitness
Memphis Tn
01.2025 - 01.2026
- Assisted members with inquiries and account management to enhance customer satisfaction.
- Processed membership applications efficiently, ensuring accurate data entry and compliance with company policies.
- Educated members on fitness programs and services to promote engagement and retention.
- Resolved member issues promptly, utilizing conflict resolution skills to maintain positive relationships.
- Maintained cleanliness and organization of the front desk area to create welcoming environment for members.
- Monitored facility equipment and reported maintenance needs to ensure optimal functioning for member use.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Data Entry Clerk
Hertz Car Rental
Memphis, TN
03.2022 - 11.2024
- Entered and updated customer information in rental management system accurately.
- Processed rental agreements and payments efficiently to ensure customer satisfaction.
- Assisted in maintaining accurate inventory records for vehicle availability.
- Verified data entries against source documents to ensure accuracy and completeness.
- Managed daily data entry tasks, prioritizing workload to meet deadlines consistently.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Remote Customer Service/ Chat Representative
Arise
Miramar, Florida.
04.2021 - 12.2021
- Assisted customers in resolving inquiries via chat support, ensuring prompt and accurate responses.
- Utilized CRM software to manage customer interactions and track issue resolution effectively.
- Engaged in active listening to understand customer needs and provide tailored solutions.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Adapted quickly to new tools and processes, enhancing efficiency in handling queries.
- Provided feedback on common issues to inform training materials and improve response strategies.
- Developed a strong understanding of products/services to better assist customers with their concerns.
- Identified trends in customer issues and provided feedback to management for continuous improvement initiatives.
- Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
- Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
Customer Support Specialist
American Car Center
Memphis Tn
03.2017 - 11.2020
- Provided exceptional customer service through effective communication and problem-solving skills.
- Assisted customers with inquiries regarding vehicle financing and purchase processes.
- Managed customer accounts using CRM software to track interactions and ensure satisfaction.
- Resolved customer complaints by identifying root causes and implementing solutions promptly.
- Ensured accurate documentation of customer interactions for reporting and analysis purposes.
- Contributed to process improvements that enhanced response times and operational efficiency.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Education
No Degree - Digital Marketing
Coursera
Remote High School Diploma - Algebra, Science, English And Economics
Mitchell High School
Memphis, TN05.2009
Skills
Customer service
Relationship building
Financial transactions
Customer support
Call center experience
Transaction processing
Product recommendations
Complaint handling
Service upselling
Product sales
Payment processing
Calm and professional under pressure
Customer relations
Microsoft office
Computer skills
Timeline
Member Service Representative
Crunch Fitness
01.2025 - 01.2026
Data Entry Clerk
Hertz Car Rental
03.2022 - 11.2024
Remote Customer Service/ Chat Representative
Arise
04.2021 - 12.2021
Customer Support Specialist
American Car Center
03.2017 - 11.2020
No Degree - Digital Marketing
Coursera
High School Diploma - Algebra, Science, English And Economics
Mitchell High School