Angela Perkins

Cambridge,USA

Summary

Offering 10 years of experience delivering exceptional customer service and administrative support for various business and government entities. Collaborative leader and conscientious team player with proven ability effectively train and develop staff. Strategic problem-solver with expertise in exercising sound judgement and providing solutions in daily operations as well as high pressure situation.

Overview

years of professional experience

Certification

Work History

Customer Service Representative

Office of Unified Communications

Washington, DC

01.2010 - Current

Manage the facilitation of all non-emergency constituent calls for the Mayor’s Call Center regarding city services, programs, events and complaints. Direct service requests to appropriate personnel for further action. Implement data entry procedures into service tracking system to ensure proper documentation and review of incidents and service requests. Perform follow-up review in tracking system to confirm service delivery and prompt response by the appropriate office.
Key Accomplishments:
[For this position, can you provide a contribution you were responsible for
For example, did you directly impact financial growth
Creatively resolve a client issue
Finish a project early
Anything that we can measure with $, %, or # would work great!]

Customer Service Representative

Ace Check Cashing Express

Forestville, MD

01.2008 - 01.2009

Provided exceptional customer service and business operations support as a Customer Service Representative with a national financial services provider. Initiated and completed loan application verifications; maintained customer accounts. Performed daily cash management procedures, including balancing the store safe; executing periodic cash register counts; and generating opening and closing cash reports. Trained store employees and oversaw daily opening and closing procedures.
Key Accomplishments:
[For this position, can you provide a contribution you were responsible for
For example, did you directly impact financial growth
Creatively resolve a client issue
Finish a project early
Anything that we can measure with $, %, or # would work great!]

Sales Representative/Receptionist

Auto Supreme (dba Payless Cars)

Temple Hills, MD

01.2007 - 01.2009

Performed all aspects of sales service and support for a local car dealership. Managed dealership office; provided administrative support; prepared letters and transactional documents; managed appointment calendars for sales staff. Greeted customers, answered inquiries, and directed customers to appropriate staff for assistance.
Key Accomplishments:
[For this position, can you provide a contribution you were responsible for
For example, did you directly impact financial growth
Creatively resolve a client issue
Finish a project early
Anything that we can measure with $, %, or # would work great!]

Education

High School Diploma - undefined

Crossland High School

Temple Hills, Maryland

Skills

Microsoft (Word, Excel) [Angie, do you have any other tech skills that you would like to include?]

Certification

[Credential Type] in Pharmacy Technology, Institution

Areas of Key Emphasis

Customer Service Operations
Office Management
Sales Support
Account Management
Cash Management
Call Center Operations
Staff Training
Calendar Management
Data Tracking & Management

Timeline

Customer Service Representative

Office of Unified Communications

01.2010 - Current

Customer Service Representative

Ace Check Cashing Express

01.2008 - 01.2009

Sales Representative/Receptionist

Auto Supreme (dba Payless Cars)

01.2007 - 01.2009

High School Diploma - undefined

Crossland High School