Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Angela Perry

Villa Rica

Summary

Dynamic Customer Service Representative with a proven track record at Inmark, excelling in customer relations and active listening. Enhanced customer satisfaction through effective complaint resolution and product knowledge, fostering loyalty and repeat business. Skilled in data entry and critical thinking, consistently delivering exceptional service and improving user experience.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Inmark
Austell, GA
09.1999 - 06.2023
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels.
  • Trained new staff on company protocols and customer service best practices.
  • Collaborated with cross-functional teams to enhance product knowledge and service delivery.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

High School Diploma -

Douglas County High School
Douglasville, GA
06.1981

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Timeline

Customer Service Representative

Inmark
09.1999 - 06.2023

High School Diploma -

Douglas County High School
Angela Perry