Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Hi, I’m
Angela Pilkington
Franklin,NC
Summary
Overview
14
years of professional experience
Work History
Leavitt GroupStatesville, NC
Account Manager
07.2024 - 09.2025
Job overview
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded accurate and efficient records in customer database.
- Stayed current on company offerings and industry trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
CMA InsuranceConcored, NC
Office Assistant
10.2018 - 01.2019
Job overview
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Recommended different agencies to customers, thoroughly explaining details.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
AAA INSURANCE, MAYKannapolis, NC
OFFICE MANAGER
11.2017 - 10.2018
Job overview
- Maintained clean reception area, including lounge and associated areas
- Scanned physical files into digital records
- Oversaw daily office operations for staff of 3 employees
- Answered and managed incoming and outgoing calls while recording accurate messages
- Organized all new hire, security and temporary paperwork
- Greeted customers and visitors in-person and via telephone calls
- Managed hundreds of accounts receivable accounts working directly with the Financial Management Office
- Monitored premises security, screened visitors, updated logs and issued passes
- Contacted insurers regarding unpaid and underpaid accounts to resolve any issues
STAY AT HOME MOM
05.2014 - 12.2016
Job overview
CIRCLE K | GRANITE QUARRY
Cashier
05.2013 - 08.2014
Job overview
- Ensured that the cash drawer was in compliance with overage and shortage standards and handled all assigned change funds and cash receipts
- Entered all sales into the cash register to ensure purchases were accurately recorded
- Ensured compliance with company service standards and inventory and cash control procedures
- Checked customer identification for alcohol, cigarette, and lottery sales
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Built long-term customer relationships and advised customers on purchases and promotions
SALISBURY, NC
WENDYS
01.2012 - 05.2013
Job overview
- SHIFT LEADER/CASHIER Kept work areas clean, neat and organized for maximum productivity
- Greeted customers promptly
- Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner
- Received customer payments
- Explained menu options in detail so that customers could make educated decisions on food items
- Maintained atmosphere of enthusiastic customer service
- Page 2 Assisted customers with carry-out service
PIZZA HUT, JOB TITLESALISBURY, NC
Customer service Representative
06.2011 - 05.2012
Job overview
- Described product to customers and accurately explained details and care of merchandise
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Worked closely with sales representatives on inventory control and ordering
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Politely assisted customers in person and via telephone
Education
ARGOSY UNIVERSITYORANGE COUNTY, CA
University Overview
Associate arts of Psychology/unfinished
PearsonVUEStatesville, NC
from Property/Casualty
01-2020
University Overview
WEST ROWAN HIGH SCHOOL
KAPLAN UNIVERSITY
DIPLOMA
University Overview
Skills
- Professional phone etiquette
- Types 70 WPM
- Advanced clerical knowledge
- Administrative support
- Personable and outgoing
- Microsoft Word expertise
- Verifying insurance coverage
- Certified Computer Office Assistant
- Well informed Computer Office Assistant
- Strong verbal communication
- Administrative Support
- Cash register
- Customer service
- Insurance
- Inventory
- Office
- Microsoft Word
- Neat
- Psychology
- Account reconciliation
- Data management
- Networking skills
- Preparing contracts
- Account strategy development
- Goal oriented
- Customer relationships
- Account servicing skills
Timeline
Account Manager
Leavitt Group
07.2024 - 09.2025
Office Assistant
CMA Insurance
10.2018 - 01.2019
OFFICE MANAGER
AAA INSURANCE, MAY
11.2017 - 10.2018
STAY AT HOME MOM
05.2014 - 12.2016
Cashier
CIRCLE K | GRANITE QUARRY
05.2013 - 08.2014
WENDYS
01.2012 - 05.2013
Customer service Representative
PIZZA HUT, JOB TITLE
06.2011 - 05.2012
ARGOSY UNIVERSITY
WEST ROWAN HIGH SCHOOL
KAPLAN UNIVERSITY
DIPLOMA
PearsonVUE
from Property/Casualty