Hi, I’m
Katrina Crowder
Woodridge,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure project manager position. Ready to help team achieve company goals.
Overview
9
years of professional experience
Work History
Vertical Cold Storage
CSR/Account Manager
05.2022 - Current
Job overview
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Implemented customer service policies and procedures for consistent performance standards.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Checking in drivers and providing important information for a satisfactory visit.
- Adding charges or other details to orders
- Printing BOLs for drivers to sign
- Data entry
- Account management
- Scheduling Appointments
- Built positive rapport and relationships for high levels of customer satisfaction.
D&H Distributing
Forklift Operator
09.2020 - 05.2022
Job overview
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Transported goods between warehouse locations according to shipment and storage needs.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
Kelly Services
Customer Service Specialist
11.2018 - 04.2019
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Ryder Supply Chain Solutions
Forklift Operator
05.2018 - 11.2018
Job overview
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Unloaded and stacked materials by raising and lowering lifting devices.
XPO Logistics
Shipping and Receiving Clerk/Assistant Manager
01.2014 - 08.2017
Job overview
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Managerial duties including monitoring scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Answering phones and assisting customers with issues and scheduling appointments for repairs and deliveries and checking status of order.
- Printing and signing paperwork for drivers.
- Organizing and filing paperwork from previous day.
- Data entry
Education
Google CertificateOnline
Certification from Project Management
04.2023
Lyons Township High SchoolLa Grange, IL
High School Diploma
06.2005
Skills
- Data Entry
- Professional Phone Etiquette
- Customer Service and Assistance
- Organizational Systems
- Problem Resolution
- Scheduling and Coordinating
- Staff Training
- Outbound and Inbound Calls
- Handling Complaints
- Inventory Accuracy
- Microsoft Office
Timeline
CSR/Account Manager
Vertical Cold Storage
05.2022 - Current
Forklift Operator
D&H Distributing
09.2020 - 05.2022
Customer Service Specialist
Kelly Services
11.2018 - 04.2019
Forklift Operator
Ryder Supply Chain Solutions
05.2018 - 11.2018
Shipping and Receiving Clerk/Assistant Manager
XPO Logistics
01.2014 - 08.2017
Google Certificate
Certification from Project Management
Lyons Township High School
High School Diploma
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