Samantha Martinez
Lakewood,CA
Summary
Motivated individual with experience in customer service and sales. Strong communication and interpersonal skills for providing superior customer service. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager
Trackstar Printing
Rancho Dominguez
11.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Arranged for distribution and delivery of parts and supplies to meet production deadlines and expedite flow of materials.
- Monitored and handled claims to factories and vendors to address shortages, missing parts and defective products.
- Coordinated bulk orders exceeding 30 thousand units while providing accurate lead times and shipping information
- Sourced vendors, built relationships, and negotiated prices.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Performed monthly reconciliation of open purchasing orders.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service. Resulting in a streamlined ordering process and trustful business environment
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Processed invoices and payments in line with company policies and procedures.
Receptionist/Administrative Assistant
RB Spa & Beauty
Long Beach
07.2017 - 08.2020
- Assisted customers by answering product queries using up-to-date knowledge of sales promotions
- Contributed towards achieving sale goals by maintaining an organized store merchandise for a visually appealing environment.
- Resolved customer problems and complaints.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Administrative Assistant
Tax Wizards
Torrance
12.2010 - 12.2013
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
Education
Associate in Communications -
Cerritos College
Cerritos, CA07.2011
Skills
- Schedule Management
- Professional Phone Etiquette
- Excellent Communication Skills
- Bilingual - Spanish/English
- Multi-line Phone Proficiency
- Office Management
- Account Management
- Client Relationship Management
- Vendor Relations
- Sales Development
- Shipping and receiving
Certification
Driver's License
Timeline
Account Manager
Trackstar Printing
11.2020 - Current
Receptionist/Administrative Assistant
RB Spa & Beauty
07.2017 - 08.2020
Administrative Assistant
Tax Wizards
12.2010 - 12.2013
Associate in Communications -
Cerritos College