Angela Porter
English Meadows Senior Living Communities
Woodbridge,VA
1
Certification
19
years of professional experience
Life Enrichment Professional experienced in creating meaningful experiences and fostering vibrant community atmospheres. Designed and implemented engaging programs that encouraged participation and enhanced residents' overall well-being. Focused on collaboration and adaptability to meet evolving needs, ensuring a positive and inclusive environment.
Work History
Life Enrichment Assistant Director
4 Months- Engaged residents in (ENGAGE and THRIVE) program, fostering interaction and consistent participation in activities. With extreme pleasure, I take pride in serving two communities Lavender Hills Community in (Memory Care), as well our Assisted Living Community, where I challenge physical movement, and teach them the importance of remaining hydrated, but especially the mind challenges; that promote mental health and stimulation. Engaged families of residents to strengthen relationships and enhance community support.
- Developed and implemented engaging recreational programs for residents to enhance social interaction.
- Facilitated daily activities, ensuring a supportive environment that promotes resident well-being.
- Collaborated with multidisciplinary teams to assess individual resident needs and preferences.
Customer Service Relations
4 Months- I provided service excellence to our customers by meeting their needs on every shift.
- Developed and implemented customer feedback processes to enhance service quality.
- Trained and mentored team members on effective communication techniques and problem-solving strategies.
- Analyzed customer inquiries to identify trends and improve response times, increasing satisfaction levels.
Life Enrichment Coordinator/Director
10 Months- Collaborated with Activities Director to enhance program offerings
- Coordinated facility events and weekly activities to foster resident engagement
- Facilitated daily engagement and participation in activities for residents.
- Received cross-training in Resident Care to provide comprehensive support.
Teacher's Assistant
10 Months- Provided care to children from infants to after-school age, ensuring a safe and supportive environment. Served parents by building trust and maintaining open communication about their children's well-being. I got to show up daily, Interacted with children daily , and be invested.
- Supported lesson planning and classroom management, enhancing student engagement and learning outcomes.
- Assisted lead teacher in implementing individualized education plans for diverse learners.
- Facilitated communication between students, parents, and educators to ensure consistent support.
Hotel Front Desk Agent
1 Month- Provided excellent guest service during tenure with Holiday Inn, contributing to positive guest experiences. I maintained my department and assisted the general manager with additional departments and tasks.
- Managed guest check-in and check-out processes to ensure efficient service delivery.
- Resolved guest inquiries and concerns promptly, enhancing overall customer satisfaction.
- Coordinated room reservations using property management system to optimize occupancy rates.
Cashier and Customer Service
4 Months- Delivered superior customer service, processed grocery orders, addressed customer requests, maintained front end of store, and managed inventory display.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Hospitality/Customer Service/Housekeeper
2 Months- Provided excellent guest services and cleaned interior and exterior areas as directed by my immediate supervisor.
Cake Decorator/Baker/Customer Service Personnel
4 Months- Decorated desserts, took orders on specialty cakes, and secured received inventory from delivery to the freezer while providing excellent customer service.
Ministry Leader
1 Year 9 Months- Advised the ministry as a board member. Collaborated with Pastoral Staff and leadership to support and advance ministry objectives. Led Praise and Worship sessions, creating a transformative worship experience and fostering spiritual engagement.
- Led community outreach initiatives to strengthen engagement and support for local families.
- Developed comprehensive program curricula to enhance spiritual growth among congregants.
- Coordinated volunteer efforts, ensuring effective resource allocation and task completion.
Inventory Specialist
4 Months- Met quotas to enhance ongoing productivity
- . Giftwrapped Priority Mail for select customers, ensuring prompt customer care
- . Executed packing tasks for specialty orders efficiently
Ministerial Staff, as a Ministry Leader
4 Years 1 Month- Traveled throughout surrounding counties, collaborating with Pastoral and Ministerial Staff to provide catered meals and lead Praise and Worship services.
- Coordinated community outreach programs to engage congregation and local residents.
- Assisted in organizing and executing weekly service events, enhancing attendee experience.
- Developed volunteer training materials to improve onboarding processes and retention rates.
Customer Service Personnel
2 Months- Greeted guests at Front Desk Register, providing personalized service to enhance their experience
- . Ensured patrons enjoyed a delightful dining experience by delivering prompt and attentive service
- . Restocked inventory and organized merchandise upon arrival to maintain optimal stock levels.
Night Auditor/Guest Services Representative
3 Months- Performed night audit tasks to ensure accurate financial reporting
- Completed auditor documentation and submitted it to management and supervisor. Delivered excellent customer and guest services, enhancing guest satisfaction Managed reservations and adjusted scheduled events to meet guest needs
- Conducted nightly audits to ensure accurate financial reporting and reconciled discrepancies.
- Managed front desk operations, providing exceptional customer service during late-night shifts.
- Processed check-ins and check-outs efficiently, enhancing guest satisfaction and experience.
Education
Business Administration - University-Online
Business Administration - Earned Credits; Credit Transferred
Business Administration - Earned Credits; Transferred Online
Administration - Business
High School Diploma - English, Government, and Art
Accomplishments
- Achieved expected goals to completion, through effective resident -activity coordination and event planning.
- Resolved all family concerns and issues around their family member's overall thriving with physical activity and promotion of their consistent involvement.
- Collaborated with directors in the developing of new programs and introduction of things that would highlight resident's best quality of life.
Certification
- First Aid Certification
- CPR Certification
- Driver's License
Timeline
Life Enrichment Assistant Director
English Meadows Senior Living Communities
04.2026 - CurrentRead More
Customer Service Relations
Harris Teeter
01.2026 - 05.2026Read More
Life Enrichment Coordinator/Director
English Meadows Senior Living Communities
01.2025 - 11.2025Read More
Teacher's Assistant
The Learning Experience-Wellington
02.2024 - 12.2024Read More
Hotel Front Desk Agent
Holiday Inn-Manassas
10.2023 - 11.2023Read More
Cashier and Customer Service
PUBLIX GROCERY STORE
07.2021 - 11.2021Read More
Hospitality/Customer Service/Housekeeper
Quality Inn and Suites
06.2017 - 08.2017Read More
Cake Decorator/Baker/Customer Service Personnel
WALMART SUPERMARKET
03.2016 - 07.2016Read More
Inventory Specialist
Amazon Incorporated
09.2014 - 01.2015Read More
Ministry Leader
Greater Works Ministries International
09.2013 - 06.2015Read More
Customer Service Personnel
Ryan's Restaurant
09.2009 - 11.2009Read More
Night Auditor/Guest Services Representative
Sleep Inn Hotel
05.2008 - 08.2008Read More
Ministerial Staff, as a Ministry Leader
The Feast of The Lord Ministry
05.2007 - 06.2011Read More
Stonewall Jackson Senior High School
High School Diploma from English, Government, and Art
Read More
University of Phoenix
Administration from Business
Read More
University of Arizona Global Campus
Business Administration from University-Online
Read More
Ashford University Online
Business Administration from Earned Credits; Credit Transferred
Read More
Everest University
Business Administration from Earned Credits; Transferred Online
Read More
Additional Information
- Authorized to work in the US for any employer
- SKILLS
- Customer Service Representative
- Professionally resolves any issues or concerns, satisfying the needs of clients and customers
- Experienced in Microsoft WORD and Excel
- Any gaps in my employment were intentional times set aside to raise my family and give primary attention to them. Thank you!