Angela Prioleau
Moncks Corner,SC
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
8
8
years of professional experience
Work History
Team Leader Manager
Wal-Mart Neighborhood Market
Ladson, SC
03.2016 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
Customer Returns Associate
Lowes
Mount Pleasant, South Carolina
04.2019 - 07.2023
- Entered return codes and information into computer system.
- Collaborated with sales team to address recurring issues in product quality or customer dissatisfaction.
- Cultivated positive relationships with customers by demonstrating empathy and understanding during difficult situations involving returns or refunds.
- Coordinated with accounting department to ensure timely reimbursement of eligible refunds to customers'' accounts.
- Assisted customers with return inquiries, providing accurate information on company policies and procedures.
- Contributed to achieving departmental goals by consistently meeting or exceeding individual targets related to processing speed, accuracy, and customer satisfaction.
- Maintained a clean and organized workspace, promoting productivity and minimizing errors in processing returns.
Education
High School Equivalence -
Vance Granville Community College
North Carolina 06.1998
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Employee Scheduling
- Receive and cash checks
- Issue money orders
- Process credit application
- Process utility bill payments
- Monitor cash recycler to make sure cash balance are correct
- Upload cash to customer card
- Sort and file deposit slips and checks
- Provide excellent Customer Service
- Decision-Making
- Hiring and Training
- Computer Skills
- Process money transfer
- Process banks deposit
Timeline
Customer Returns Associate
Lowes
04.2019 - 07.2023
Team Leader Manager
Wal-Mart Neighborhood Market
03.2016 - Current
High School Equivalence -
Vance Granville Community College