Angela Pugliese
Monroe,NY
Summary
Dynamic leader with a proven track record at Capital Fume and Pest Control, adept in business operations management and client relationship management. Excelled in growing key accounts and enhancing customer satisfaction through strategic planning and exceptional service. Skilled in sales negotiation and documentation, consistently achieving and surpassing company standards.
Overview
23
23
years of professional experience
Work History
Owner/Operator
Capital Fume and Pest Control
Utica, NY
10.2007 - 11.2024
- Delivered excellent customer service to clients and fellow employees.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided advice to customers on how they can reduce future problems with pests through preventative measures such as sanitation practices.
- Provided detailed reports to clients detailing the services performed, findings, and recommendations for future prevention.
- Monitored traps for rodent activity and removed trapped rodents from customer premises.
- Inspected buildings and facilities to determine appropriate pest control measures.
- Routinely applied pesticides in accordance with safety protocols and applicable regulations.
- Identified areas that may be conducive to pests or harboring conditions.
- Responded promptly to customer inquiries and complaints, providing exceptional service to ensure satisfaction.
- Participated in ongoing training to stay current with new pest control techniques and safety protocols.
- Increased company business by maintaining strong relationships with customers and expertly solving service issues.
Quality Assurance Manager
Pugliese Pest Solutions
Utica, NY
01.2006 - 12.2008
- Oversaw supplier quality assurance programs, including audits and performance evaluations, to ensure adherence to company standards.
- Developed and implemented comprehensive quality assurance policies and procedures to meet industry standards and regulatory requirements.
- Updated and maintained documentation related to quality assurance processes, procedures, and reports to ensure regulatory compliance.
- Identified opportunities for cross-selling additional products and services.
- Developed and maintained relationships with customers to ensure repeat business.
- Negotiated deals and handled complaints or objections.
- Developed customized presentations and proposals to meet the specific needs of key accounts.
- Developed and implemented strategic plans to maintain and grow key accounts, enhancing customer satisfaction and loyalty.
Executive Assistant
ABRY Partners
Boston, MA
10.2001 - 11.2005
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Set up meeting and event logistics for senior management and updated calendars.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Researched and prepared information for presentations to high-level executives.
Education
English
Northeastern University
Boston, MA05-1998
Skills
- Sales negotiation
- Business planning
- Documentation and reporting
- Preventative maintenance
- Hiring
- Business operations management
- Client relationship management
- Cashflow management
Accomplishments
- WBENC Member
- Licensed Pesticide Technician and Fumigator
Timeline
Owner/Operator
Capital Fume and Pest Control
10.2007 - 11.2024
Quality Assurance Manager
Pugliese Pest Solutions
01.2006 - 12.2008
Executive Assistant
ABRY Partners
10.2001 - 11.2005
English
Northeastern University
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