Angela Ramirez
San Bernardino,United States
Summary
Dedicated and detail-oriented Customer Service specialist with 10 years of customer experience. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control.
Overview
16
16
years of professional experience
Work History
Lead Cashier
Amapola Rico Taco
San Bernardino, CA
06.2010 - 06.2014
- Oversaw daily cash register operations, ensuring accurate cash handling and transactions.
- Trained and mentored new cashiers on customer service best practices and register procedures.
- Utilized point-of-sale software to streamline transactions and reduce wait times for customers.
Store Manager
IIG Wireless Inc.
Colton, CA
06.2014 - 09.2017
- Oversaw daily operations of the store, ensuring optimal customer service and sales performance.
- Developed and implemented marketing strategies to increase foot traffic and sales, resulting in a 15% year-over-year revenue growth.
- Managed inventory levels effectively, reducing stock discrepancies by 30% through diligent oversight and regular audits.
Energy Consultant
Tesla
Riverside, CA
09.2017 - 02.2018
- Conducted comprehensive energy audits to identify cost-saving opportunities and optimize resource usage.
- Trained clients on energy management best practices, increasing awareness and engagement in energy conservation initiatives.
- Developed tailored energy efficiency strategies for clients, resulting in an average reduction of energy consumption by 15%.
Customer Service Rep
Calibrated Healthcare
Ontario, CA
02.2018 - 09.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly, resulting in a 95% customer satisfaction rating.
- Managed a high volume of inbound and outbound calls while maintaining quality assurance standards.
- Provided support during high-demand periods by prioritizing tasks effectively and maintaining a calm demeanor.
CUSTOMER SERVICE REP
US BANK
IRVINE
09.2021 - 09.2024
- Provided exceptional customer support by addressing inquiries and resolving issues in a timely manner, resulting in a 95% customer satisfaction rating.
- Managed customer accounts and maintained accurate records, ensuring seamless communication and follow-up on service requests.
- Resolved escalated customer issues through effective communication and problem-solving skills, resulting in favorable outcomes.
Credit Card Specialist II
SchoolsFirst Federal Credit Union
Riverside, US, United States
09.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues related to credit card accounts.
- Monitored accounts for fraudulent activities and initiated investigations as necessary to protect company assets.
- Participated in regular audits to ensure adherence to financial regulations and internal controls.
Education
High School Diploma -
San Andreas High School
Highland, CA, USASkills
- Client relationship building
- Application processing
- Transaction monitoring
- Payment processing
Languages
Spanish - Native
Timeline
Credit Card Specialist II
SchoolsFirst Federal Credit Union
09.2024 - Current
CUSTOMER SERVICE REP
US BANK
09.2021 - 09.2024
Customer Service Rep
Calibrated Healthcare
02.2018 - 09.2021
Energy Consultant
Tesla
09.2017 - 02.2018
Store Manager
IIG Wireless Inc.
06.2014 - 09.2017
Lead Cashier
Amapola Rico Taco
06.2010 - 06.2014
High School Diploma -
San Andreas High School