Summary
Overview
Work History
Education
Skills
Timeline
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Quonaha Simmons

Saint Petersburg ,FL

Summary

Proven track record in enhancing customer engagement and sales at Jd Sports, leveraging outstanding customer service and cash handling skills. Excelled in team leadership and problem-solving, significantly contributing to store performance and operational efficiency. Demonstrated ability to thrive in high-stress situations, ensuring seamless service delivery and fostering repeat business.

Overview

7
7
years of professional experience

Work History

Lead Cashier

Rally’s
05.2021 - 06.2025
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.

Dispatcher

James K Hafke Plumbing
03.2022 - 08.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Scheduled deliveries and pickups according to customer needs.

Extruder Operator

West Pharmaceutical
04.2018 - 11.2021
  • Maximized workforce efficiency by effectively managing shift handovers, ensuring smooth communication between team members and seamless continuation of production activities.
  • Changed out screens, dies, and inserts to fit different production needs.
  • Mitigated downtime by swiftly identifying mechanical issues with the extruder and coordinating necessary repairs with maintenance personnel.
  • Maintained detailed records of production data, including materials used, machine settings, and output levels for accurate reporting purposes.

Education

Diploma -

Hernando High School
Brooksville, FL

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Goal-Oriented
  • Relationship Building
  • Outgoing Personality
  • Cash Handling
  • Money Handling
  • Verbal/written communication
  • Cash Register Operation
  • Stocking and Receiving
  • Client Service
  • Conflict Resolution
  • Store Opening and Closing
  • POS System Operation
  • Meeting deadlines
  • Professional Demeanor
  • Retail Store Operations
  • Cleaning techniques
  • Payment Processing
  • Sales Development
  • Order Processing
  • Friendly and Helpful
  • Honest and Dependable
  • Creative Thinking
  • Team Cooperation
  • Team Leadership
  • Store Organization
  • Sales floor organization
  • Sales

Timeline

Dispatcher

James K Hafke Plumbing
03.2022 - 08.2024

Lead Cashier

Rally’s
05.2021 - 06.2025

Extruder Operator

West Pharmaceutical
04.2018 - 11.2021

Diploma -

Hernando High School

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Quonaha Simmons