Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

FLORENCE RIO MADRAZO LEIGHLY

Normal,IL

Summary

Energetic Beauty Advisor with 2-year background in sales and customer service. Assesses customer needs and recommends targeted products and services. Personable trend expert and skincare guru with passion for industry advancements. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Cashier

Ulta Beauty Inc.
04.2025 - Current
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Managed high volume sales periods effectively, ensuring prompt service during peak hours.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Educated employees on register use, merchandising, and customer service.
  • Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
  • Quickly and accurately counted drawers at start and end of each shift.

Beauty Advisor

Ulta Beauty Inc.
11.2022 - 04.2025
  • Developed loyal and ever-growing customer base with consistent delivery of top-notch service and beauty advice.
  • Pursued client interactions and sales, immediately engaging with interested customers.
  • Drove customer engagement and revenue development with well-planned and executed store events.
  • Managed inventory by restocking shelves as needed and ensuring all merchandise was properly displayed according to visual guidelines.
  • Supported marketing efforts by promoting upcoming events or seasonal promotions through social media channels.
  • Participated in ongoing training sessions to stay current on industry trends, new products, and emerging makeup techniques.
  • Greeted customers warmly upon arrival, creating welcoming atmosphere conducive to positive shopping experiences.
  • Demonstrated proper usage of various beauty tools such as brushes, sponges, and eyelash curlers for optimal product application.
  • Worked closely with sales and counter management to identify and pursue business development opportunities.
  • Maintained clean and organized work environment by regularly sanitizing makeup stations and tools according to hygiene standards.

Team Member

Cinemark
11.2021 - 08.2022
  • Worked within safety protocols, company policies and OSHA regulations.
  • Restocked supplies to keep teams productive.
  • Performed housekeeping duties to support ideal operations.
  • Supported fellow team members with regular tasks and activities.
  • Prepared simple menu items and served pre-made sandwiches, hot dogs and pizza.
  • Maintained proper food storage and display temperatures to reduce risk of food-borne illness.
  • Processed cash and digital payments for concession stand items, providing proper change and receipts.
  • Cleaned and sanitized areas, removed trash and debris and adhered to sanitation guidelines.
  • Utilized time-management skills to ensure efficient completion of tasks during busy events or peak sales periods.
  • Monitored theaters for disturbances or safety concerns during movie showings.
  • Managed cash register transactions accurately and efficiently.
  • Handled customer complaints professionally and resolved issues promptly.
  • Supported individuals with special needs, including patrons using wheelchairs and crutches.
  • Settled seating disputes and helped to solve other customer concerns.

Education

Diploma - All Fields, General Studies

Batavia High School
Batavia, Illinois
05.2023

Bachelor of Arts (B.A.) - Social Sciences/Political Science/Education

Illinois State University
Normal, Illinois
05.2027

High School - Social Sciences/Political Science/Education

Waubonsee Community College
Sugar Grove, Illinois
05.2024

Skills

  • Inventory Control
  • Customer Needs Assessment
  • Customer Service
  • Paperwork management
  • Service Consultations
  • Customer Engagement
  • Beauty product demonstration
  • Theft Prevention
  • Counter management
  • Brand Promotion
  • Customer Consultation
  • Returns processing
  • Event Promotion
  • Personalized recommendations
  • Organizational skills
  • Concession management
  • Scheduling flexibility
  • Cleanliness maintenance
  • Product knowledge
  • Strong Work Ethic
  • Time management
  • Conflict resolution
  • Training and coaching
  • Customer assistance
  • Point of sale operation
  • Manager support
  • Dependability
  • Staff training
  • Team leadership
  • Problem-solving

Certification


  • Certified Team Member, Cinemark - Nov 2021- Aug 2022

Languages

English
Tagalog
Spanish

Interests

  • Volunteering
  • Avid Reader
  • Animal Care
  • Astrology
  • Food Tourism
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Train Travel
  • Music
  • Crafting and DIY Projects
  • Fashion
  • Cooking
  • Baking
  • I enjoy cooking for friends and family gatherings

Timeline

Lead Cashier

Ulta Beauty Inc.
04.2025 - Current

Beauty Advisor

Ulta Beauty Inc.
11.2022 - 04.2025

Team Member

Cinemark
11.2021 - 08.2022

Bachelor of Arts (B.A.) - Social Sciences/Political Science/Education

Illinois State University

High School - Social Sciences/Political Science/Education

Waubonsee Community College

Diploma - All Fields, General Studies

Batavia High School

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