SCHMITTA SATURNE
Buda
Summary
Dynamic leader with proven expertise in staff training and development, honed at Tacobell, and a knack for enhancing customer satisfaction. Excelled in strategic planning and financial management, achieving significant improvements in service efficiency and employee motivation. Skilled in cashier training and inventory control, consistently meeting and exceeding sales goals.
Overview
6
6
years of professional experience
Work History
Lead Cashier
Chick Fil A
02.2024 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Processed both cash and card purchases and returns.
Consulting Intern
Mofapno
03.2022 - 04.2024
- Led interviews with clients to enhance business processes, gather requirements and build trust.
- Determined project KPIs for tracking and prepared thorough reports for management.
- Studied clients' future business projects to identify measures for handling risks.
- Scheduled and coordinated client meetings to discuss project updates and issues.
Manager on Duty
Tacobell
10.2018 - 01.2024
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Education
Bachelor of Science - Biology
Miami Dade College
Miami, FL06.2026
High School Diploma -
Miami Norland Senior High School
Miami, FL06.2017
Skills
- Customer Assistance
- Cashier training
- Visual Merchandising
- Cash Drawer Reconciliation
- Policy Enforcement
- Scheduling proficiency
- Budgeting expertise
- Staff Training and Development
- Inventory Control
- Goal-Oriented
- Strategic Planning
- Employee Motivation
- Financial Management
- Training and mentoring
- Staff Discipline
Languages
French
haitian creole
Native or Bilingual
Timeline
Lead Cashier
Chick Fil A
02.2024 - Current
Consulting Intern
Mofapno
03.2022 - 04.2024
Manager on Duty
Tacobell
10.2018 - 01.2024
Bachelor of Science - Biology
Miami Dade College
High School Diploma -
Miami Norland Senior High School