Alondra Campos
Pampa,TX
Summary
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Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Legal professional with strong skills in writing, organizing and project managing cases related to civil law. Expertly conducts research, collects witness statements and organizes files. Experienced working with diverse populations to optimize representation.
Overview
9
9
years of professional experience
Work History
Lead Cashier
Atomic Ice House
05.2022 - 07.2024
- Assisted customers by answering questions and fulfilling requests.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Maintained stock to meet expected customer demand.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Increased customer loyalty and retention.
- Led opening and closing procedures.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Site Director
Gray County Latchkey
10.2021 - 07.2024
- Recruited and hired top-quality staff to fill important positions.
- Performed continuous evaluations of the site and playground successes and failures, and implemented improvement plans.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw 4 employee attendance record, handled payroll, and ordered new materials for sites.
- Resolved issues among team members to keep employees on task.
- Oversaw personnel safety and efforts at work site.
- Trained new team members on site policies and procedures.
- Provided onsite training to help develop employee skills.
- Worked with personnel and managers to meet strict timelines.
- Developed and coordinated weekly after programs and activities.
- Implemented best practices and safe operating procedures.
- Verified student, attendance and created billing for 30 students.
- Formulated and implemented school safety and security policies.
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
- Counseled students about rules and policies.
- Communicated with parents to encourage active parental participation.
- Coordinated staff and student activities to promote a safe and productive learning environment.
- Kept site in full compliance with established policies, legal requirements and student safety standards.
Paralegal
Yvonne K Quintana Law
05.2017 - 04.2020
- Prepared legal briefs, motions, and pleadings.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Conducted detailed client intakes and entered information into company database.
- Conferred with 10 to 15 clients daily and other involved parties to gather and track case information.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Edited and proofread 20 -30 legal documents daily to verify accuracy.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Assisted attorneys with reviewing and organizing witness reports.
- Revised and finalized letters, briefs, and memos.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Researched statutes, decisions, legal articles, and codes.
- Generated leads to meet and exceed revenue goals by identifying new clients.
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Conducted background investigations on defendant.
- Produced legal documents such as briefs, pleadings and appeals.
- Attended court hearings and depositions to take notes and document proceedings.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
Assistant Manager
Planet Fitness
04.2015 - 05.2017
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to 20 employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for 20 employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Paralegal Certificate - Legal Studies
Santa Fe Community College
Santa Fe, NM05-2017
High School Diploma -
Capital High School
Santa Fe, NM05-2015
Skills
- POS system proficiency
- Multitasking and organization
- Inventory management
- Goal setting
- Accountability and time management
- Team building and leadership
- Training and coaching
- Dependability
- Workflow coordination
- Problem-solving
- Workplace safety
- Customer assistance
- Document preparation and filing/Office administration
- Policy research, file and records management
- Budget assistance
- Decision-making
- Task delegation
- Project management
- Staff supervision
- Bilingual
- Recruitment and hiring
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Full Professional
Timeline
Lead Cashier
Atomic Ice House
05.2022 - 07.2024
Site Director
Gray County Latchkey
10.2021 - 07.2024
Paralegal
Yvonne K Quintana Law
05.2017 - 04.2020
Assistant Manager
Planet Fitness
04.2015 - 05.2017
Paralegal Certificate - Legal Studies
Santa Fe Community College
High School Diploma -
Capital High School
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