Vilma Washington
Anderson,United States
Summary
Results-driven Operations Coordinator with over 20 years of experience in logistics, inventory control, and customer service. Specializes in freight coordination, staff scheduling, and cash reconciliation while fostering effective communication with customers and vendors. Achieved significant cost savings through optimized inventory and shipping processes. Expertise in cash handling, training personnel, and ensuring accurate stock management to enhance operational efficiency.
Overview
33
33
years of professional experience
Work History
Lead Cashier
Dollar General
Anderson, SC
03.2024 - Current
- Provided fast customer support while handling cash and card payments accurately and closing registers at shift end.
- Completed nightly audits and matched bank deposits to help maintain financial accuracy and cut down discrepancies.
- Managed inventory planning processes to enhance product availability and organization., stocking, and merchandise organization to ensure timely product movement and optimal store presentation.
- Updated prices, markdowns, and shelf labels to support accurate merchandising.
- Trained new cashiers on POS procedures, service standards, and loss-prevention strategies to enhance team performance and customer service.
- Maintained store cleanliness and enforced company policies to foster a welcoming shopping environment.
- Delivered reliable customer service while processing cash and card transactions with accuracy and balancing registers at shift close.
- Coordinated inventory planning, stocking, shipment tracking, and merchandise organization to maintain product flow and presentation standards.
- Coached new cashiers on POS procedures, service standards, and loss-prevention practices.
- Supported smooth checkout operations with accurate cash and card processing and register balancing at shift close.
- Strengthened financial accuracy through nightly audits and bank deposit reconciliation.
- Maintained smooth inventory flow through effective planning and organization. and merchandise presentation on track through planning, stocking, and shipment coordination.
- Preserved merchandising accuracy through updated pricing markdowns and shelf tags.
- Prepared new cashiers for success through POS training, service coaching, and loss-prevention guidance.
- Contributed to safe, clean store conditions and policy compliance for a stronger shopping experience.
Customer Service Rep
Greyhound Bus Terminal
Columbia, SC
02.2018 - 08.2020
- Assisted customers with routing, ticket purchases, and travel information, resolving inquiries to enhance customer experience.
- Provided communication and problem-solving support, contributing to improved customer satisfaction and streamlined operations.
- Processed ticket sales and coordinated cargo shipments, ensuring timely delivery and adherence to arrival schedules.
- Managed opening and closing procedures to keep daily terminal operations running smoothly.
- Prepared bank deposits and completed nightly cash reconciliation to maintain accurate financial records.
Logistic Supervisor
Princess Cruises
Fort Lauderdale, FL
01.1994 - 09.2013
- Supervised global logistics operations for the fleet, coordinating international shipments and on-time delivery for Princess Cruises and partner lines.
- Coordinated provisioning schedules with suppliers, port agents, and shipboard departments, dispatching and monitoring containers and trucks for on-time pickups and deliveries.
- Implemented inventory, shipping, and storage procedures that saved the company approximately $350,000 annually.
- Hired, trained, and coached staff across multiple departments, ensuring adherence to quality, safety, and compliance standards.
- Completed HAZMAT and OSHA compliance training and enforced regulatory standards across warehouse and supply chain processes.
- Advanced through office manager, buyer, warehouse supervisor, and commodity inspector roles in cruise line food and beverage operations, gaining comprehensive industry knowledge.
Education
Diploma - AutoCADD
ATI
Fort Lauderdale, FLAS - Criminal Justice
Greenville Tech
Greenville, SCSkills
- Inventory Management
- Logistics Coordination
- Cash Reconciliation
- Staff Training
- Customer Service
- POS Systems
- Safety Standards Enforcement
- Loss Prevention Training
- Retail Layout Design
- Visual Merchandising
- Shipment management
- Staff Scheduling
- Shipping and Receiving
- Inventory Control
- Vendor Coordination
- Dispatch coordination
- Route scheduling
Personal Information
Title: COORDINATOR
Timeline
Lead Cashier
Dollar General
03.2024 - Current
Customer Service Rep
Greyhound Bus Terminal
02.2018 - 08.2020
Logistic Supervisor
Princess Cruises
01.1994 - 09.2013
Diploma - AutoCADD
ATI
AS - Criminal Justice
Greenville Tech