Yale Cruz
Ulta
Des Moines,IA
1
Language
3
years of professional experience
Work History
Lead Cashier
9 Months- Current position lead cashier at ulta.Responsible for training new hires, Handling returns and customer inquiries. Answering the phone up front and handling calls, pickup orders, stocking. Keeping inventory track, salesfloor work.
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on customer service standards and operational procedures.
- Resolved customer inquiries and complaints, enhancing overall shopping experiences.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
Host
1 Year 3 Months- Host and QSR Cashier. responsible for taking orders and opening and closing duties. Host responsible for seating and waitlist, cleaning tables, being any help to any servers/bartenders.
- Managed guest seating and waitlist to optimize restaurant flow.
- Provided exceptional customer service by addressing inquiries and resolving concerns.
- Assisted in organizing events and special promotions within the restaurant.
Server
11 Months- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
- Delivered exceptional customer service to enhance dining experiences.
- Streamlined order processing to improve efficiency and accuracy.
- Trained new servers on menu details and service standards.
Server
8 Months- Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
- Trained new staff members on restaurant procedures, menu items, and customer service standards
- Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
- Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Delivered exceptional customer service in high-volume dining environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
N/a
Skills
Strong work ethic
Guest services
Serving Experience
Attention to detail
Food and beverage recommendations
Communication skills
Host/hostess experience
Customer communication
Cash handling
Food handling
Computer skills
Teamwork
Customer service
Food Service
Host/Hostess
Sales
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Cleanliness standards
Safe food handling
Sales techniques
Guest relations management
Allergy awareness
Table setting knowledge
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Timeline
Lead Cashier
Ulta
12.2025 - CurrentRead More
Server
brick and ivy
02.2025 - 01.2026Read More
Host
zombie burger
12.2024 - 03.2026Read More
Server
Gusto Pizza
08.2023 - 04.2024Read More
Southeast polk high school
N/a
Read More