Angela Ramos
Willowick,Ohio
Summary
To obtain a position where I can use my many years of dispatch, customer service, and problem solving skills with the possibility of advancement.
Overview
30
30
years of professional experience
Work History
Service Manager
Power Alarm Security
Euclid, OH
05.2011 - Current
- Answer incoming calls from customers and route to the appropriate persons
- Troubleshoot customers issues with burglary/fire alarm, alarm app,etc.
- Coordinated scheduling of service calls to ensure timely resolution of customer issues
- Schedule Fire alarm inspections and coordinate with Fire department
- Generated invoices for service calls and fire alarm inspections, ensuring accurate billing for services rendered
- Processed customer payments efficiently, facilitating smooth financial transactions
- Data entry of all calls into operating system
- Program burglary alarm panels
- Prepared and sent packages to customers
Dispatcher
American Response Center
Euclid, OH
06.1999 - 01.2011
- Answer incoming calls from customers and route to the appropriate persons
- Monitor clients' security systems and contact the authorities to investigate all alarms.
- Monitored customers' video security systems for suspicious behavior and made reports for customers of any incidents that happened.
- Data entry of all calls into the operating system.
- Compiled daily reports from various sources to maintain accurate operational records.
- Scheduled employee hours to achieve optimal coverage during peak times.
- Developed procedures prioritizing customer satisfaction to enhance service delivery.
Dispatcher
Security Associates
Euclid, OH
08.1996 - 06.1999
- Monitor clients' security systems and contact the authorities to investigate all alarms.
- Answered incoming customer calls and routed to appropriate personnel for timely resolution
- Entered all call data into the operating system for accurate record-keeping.
- Compiled and submitted daily reports for management review to inform decision-making
Education
Lakeland Community College
Kirtland, OH01-2011
GED -
Painesville City Schools
Painesville, OH09-2010
Skills
- Fire alarm inspections
- Alarm panel programming
- Security system troubleshooting
- Service coordination
- Invoice management
- Customer call routing
Timeline
Service Manager
Power Alarm Security
05.2011 - Current
Dispatcher
American Response Center
06.1999 - 01.2011
Dispatcher
Security Associates
08.1996 - 06.1999
Lakeland Community College
GED -
Painesville City Schools