Summary
Overview
Work History
Education
Skills
Passion for baking
Timeline
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Angela Ramrattan

Angela Ramrattan

Katy,TX

Summary

Energetic Office Manager with comprehensive support for day-to-day operational functions and driving the achievement of business goals. Unique combination of advanced organizational, technical, and business expertise to optimize workflows and enhance efficiency. Attentive to assisting office staff and customers, constantly seeking improvement opportunities.


Overview

18
18
years of professional experience

Work History

Office Manager

Just for Kids Pediatrics
06.2021 - 12.2024
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Assistant Store Manager

Walgreens
02.2007 - 05.2021
  • Supervised a team of 30+employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes. Return to stock: Communicated with patients in the pharmacy about their prescription being stored in our system for over a week. Ensure a form of communication was being addressed at least once a day and this would confirm the patients where going to pick up their RX the same day.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Teller

Wells Fargo
01.2017 - 05.2018
  • Provided exceptional customer service while accurately processing routine transactions.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Reported any operational issues or system problems that occurred during shift promptly.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Built and maintained client relationships through quality, personalized interactions.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.

Education

Diploma Baking And Pastry -

Auguste Escoffier School of Culinary Arts
Boulder, CO
01-2026

High School Diploma -

Memorial High School
Houston, TX
05-2005

Skills

  • Administrative Coordination
  • Team Leadership
  • Inventory Management
  • Expense Management
  • Client Support
  • Office Administration
  • Employee Training
  • Effective Scheduling
  • Inventory Management
  • Baking Expertise
  • Baking Abilities
  • Pastry Preparation Skills

Passion for baking

My passion for baking and pastry has enabled me to develop refined baking techniques, create innovative recipes and decorations and master the art of presentation , all while honing my time management skills and attention to detail. 

Timeline

Office Manager

Just for Kids Pediatrics
06.2021 - 12.2024

Teller

Wells Fargo
01.2017 - 05.2018

Assistant Store Manager

Walgreens
02.2007 - 05.2021

Diploma Baking And Pastry -

Auguste Escoffier School of Culinary Arts

High School Diploma -

Memorial High School

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Angela Ramrattan