Angela Rancone
Minneapolis,MN
Summary
Client Success Manager with experience managing a $3M portfolio of SMB and mid-market accounts. Proven track record of driving revenue growth and improving conversion rates by aligning cross-functional teams to deliver measurable client outcomes. Skilled in bridging strategy and execution across digital marketing initiatives.
Overview
4
4
years of professional experience
Work History
Client Success Manager
Gemini Agency
04.2022 - Current
- Drove 51% YoY revenue growth for a key client ($623K to $943K) by improving communication workflows, accelerating campaign execution, and scaling output to 10–20 launches per week.
- Improved conversion rate by 78% YoY by aligning SEO, content, and paid search strategies to better match user intent.
- Expanded client revenue by launching paid search and paid social programs, increasing monthly billings from ~$2–3K to peaks of $7K–$11K+.
- Managed a portfolio of 19 SMB and mid-market accounts totaling ~$3M in annual revenue, maintaining 80% retention in a high-churn agency environment.
- Owned day-to-day client relationships and strategy for 14+ active accounts across SEO, content, paid media, and web projects.
- Led onboarding and activation of 5 new client engagements ($3K–$13K+/month), aligning cross-functional teams to drive smooth launches and early account success.
- Led monthly and quarterly reporting for 16 multi-service clients, aligning cross-functional insights with business goals across home services, B2B, non-profit, and e-commerce.
- Increased operational efficiency by introducing campaign briefs, reducing client revisions by 60%.
- Identified and pursued upsell opportunities through account performance analysis and strategic planning.
- Coordinated cross-functional teams (organic search, paid media, design, development) to deliver 10+ concurrent client projects across accounts on time.
- Resolved escalated client issues and proactively mitigated risks, improving communication cadence and preventing scope creep.
- Oversaw execution of 2 multi-phase website builds, managing timelines, client communication, and cross-functional deliverables to support on-time launches.
- Facilitated agency-wide adoption of Monday.com by training team members and implementing workflow structures to improve project tracking.
- Improved internal workflows through automation and process development, including Monday.com board-level automations and standardized systems.
SEO Specialist
Gemini Agency
01.2022 - 04.2025
- Developed and executed SEO strategies for mid-market and enterprise client accounts, increasing local organic traffic by 1,654% (7,366 sessions) and improving keyword visibility across priority terms.
- Conducted technical SEO audits and implemented recommendations, improving and maintaining site health scores at 95%.
- Optimized on-page content and keyword strategy, driving a 148% increase in organic traffic and a 269% growth in ranking keywords (1,247 to 4,596).
- Improved organic conversion performance by 14% by aligning SEO strategy with user intent, landing page experience, and broader marketing initiatives.
- Collaborated with content and web development teams to implement SEO best practices, improving site performance and user engagement.
- Analyzed SEO performance using Google Analytics, Search Console, and SEMrush to identify trends and inform ongoing optimization strategy.
- Contributed to agency-wide SEO initiatives, including the development of pre-and post-launch processes for website builds.
- Contributed to SEO and Generative AI research that informed agency strategy and client recommendations.
- Identified and pitched SEO and content opportunities, securing $12K+ in additional project revenue across client accounts.
Education
Bachelor of Science - Strategic Communications
University of Minnesota | Twin Cities
Minneapolis, MN12-2020
Skills
- Client Success Management
- Account Management
- Project Management
- Cross-Functional Leadership
- Strategic Planning
- Client Engagement
- Customer Retention
- Conversion Rate Optimization
- Lead Generation
- Workflow Optimization
- Google Analytics (GA4)
- Mondaycom
Timeline
Client Success Manager
Gemini Agency
04.2022 - Current
SEO Specialist
Gemini Agency
01.2022 - 04.2025
Bachelor of Science - Strategic Communications
University of Minnesota | Twin Cities