ANGELA RAUCH
Summary
Resourceful Assistant Customer Experience Manager recognized for high productivity levels and efficient task completion. Skilled in customer service management, conflict resolution, and process improvement to enhance overall customer satisfaction. Excel in communication, leadership, and adaptability, ensuring positive outcomes in fast-paced environments. 15 plus years of customer excellence and satisfaction.
Overview
17
17
years of professional experience
2005
2005
years of post-secondary education
Work History
Assistant Customer Experience Manager
Brookshire's Grocery
Mount Vernon
10.2024 - Current
- Assisted in developing customer engagement strategies to enhance satisfaction and loyalty through targeted initiatives.
- Collaborated with team members to address customer inquiries and resolve issues promptly, improving overall service efficiency.
- Managed daily operations by coordinating inventory levels and ensuring product availability for optimal customer experience.
- Conducted regular training sessions for new staff, enhancing their skills in customer service and company policies.
- Supported the implementation of promotional campaigns, effectively communicating offers to customers and driving sales.
- Fostered a positive team environment by promoting collaboration and open communication among staff to enhance performance.
- Developed guidelines for responding effectively and efficiently to complaints and grievances while maintaining positive relationships with customers.
- Processed customer transactions efficiently, ensuring accurate handling of cash and providing exemplary service.
- Assisted in maintaining inventory levels by restocking shelves and organizing product displays effectively.
- Followed company policies and procedures to ensure compliance with safety and operational standards.
- Monitored and maintained cleanliness of checkout areas to promote a positive shopping atmosphere.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Front end management
Mount Vernon Hospitality Super 8 hotel
Mount Vernon
01.2016 - 01.2026
- Led daily operations to ensure efficient front desk management, enhancing guest satisfaction and service delivery.
- Trained and mentored junior staff on customer service protocols, resulting in improved team performance and engagement.
- Implemented streamlined check-in procedures, reducing wait times and enhancing overall guest experience.
- Collaborated with housekeeping and maintenance teams to resolve guest issues promptly, maintaining high service standards.
- Covered 100% while owners were in India for six to eight weeks at a time. Made sure all utilities were paid and payroll was issued.
Assistant Manager
IHOP
Mount Pleasant
11.2008 - 01.2016
- Oversaw daily operations to ensure efficient service delivery and maintained optimal staffing levels for peak hours.
- Collaborated with team members to streamline processes, resulting in reduced wait times and improved guest satisfaction.
- Provided exceptional customer service by accurately taking orders and responding to inquiries, enhancing guest satisfaction.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals, improving workflow efficiency.
- Maintained cleanliness and organization of dining and service areas, supporting health and safety compliance standards.
- Assisted in training new staff on menu offerings and service protocols, contributing to team development and performance.
- Managed cash register operations, accurately processing transactions and handling customer payments with precision.
- Handled all end of a cash handling, deposits.
- Producer schedule and made your payroll was accurate and followed our labor percent goals
Education
NTCC
Mount Pleasant, TXSkills
- Service efficiency
- Inventory management
- Staff training
- Complaint resolution
- Cash handling
- Front desk management
- Guest satisfaction
- Order accuracy
- Health and safety compliance
- Scheduling management
- Payroll processing
- Communication skills
- Feedback collection
- Training and coaching
- Proficient in Excel and Word
- New hire onboarding
- Multitasking
- Vendor management
- Punctual
Timeline
Assistant Customer Experience Manager
Brookshire's Grocery
10.2024 - Current
Front end management
Mount Vernon Hospitality Super 8 hotel
01.2016 - 01.2026
Assistant Manager
IHOP
11.2008 - 01.2016
NTCC