Angela Reyes
Phoenix,AZ
Summary
Seasoned Medical Assistant with over 18 years of experience in dynamic clinical and administrative environments, specializing in biologic coordination, prior authorizations, and office management. Proven expertise in triaging, managing insurance communications, and facilitating timely medication access for patients to ensure seamless healthcare delivery. Recognized for exceptional communication, problem-solving, and leadership abilities, with a robust background in dermatology and comprehensive patient care. Committed to enhancing patient experiences through meticulous attention to detail and a proactive approach to healthcare challenges.
Overview
21
21
years of professional experience
Work History
Biologic Coordinator / Certified Medical Assistant
Alliance Dermatology
Phoenix, AZ
01.2021 - Current
- Process prior authorizations for biologic medications with various insurance providers.
- Triaged 40–80 patient calls daily, resolving concerns and coordinating care efficiently.
- Managed the authorization process to ensure timely patient access to treatments.
- Verified benefits, communicated with pharmacies, and coordinated with providers.
- Advocacy for patients in navigating insurance barriers.
- Problem solving and persistence in resolving insurance denials.
- High attention to detail and organization when tracking multiple patients.
- Coordinated patient scheduling and managed appointment flow to enhance clinic efficiency.
- Implemented electronic health record (EHR) systems for streamlined patient information management.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Scheduled and prepared patients for MOHS surgeries and assisted during procedures.
- Conducted data entry, maintained inventory, and provided back-office clinical support.
- Medicare/Medicaid expertise knowledge.
Office Manager / Certified Medical Assistant
North Mountain Dermatology
Phoenix, AZ
08.2008 - 01.2021
- Oversaw operations for a staff of 15+; trained and assessed new employees.
- Led transition of ICD-10 coding and EMR system restructuring.
- Managed PQRS reporting, scheduling, inventory, and patient flow.
- Assisted with cosmetic procedures, wound care, and in-office surgeries.
- Processed prescriptions, lab calls, and provided patient follow-ups.
- Managed daily office operations, ensuring efficient workflow and patient satisfaction.
- Streamlined appointment scheduling process, enhancing patient access to services.
- Supervised administrative staff, fostering a collaborative and productive work environment.
- Developed office policies and procedures, promoting compliance with healthcare regulations.
- Trained new employees on office protocols, ensuring consistent service delivery standards.
- Coordinated communication between medical staff and patients, facilitating timely information exchange.
- Monitor adherence to infection control, OSHA and HIPPA regulations.
- Support implementation of policies, procedures, and quality improvement initiatives.
- Troubleshoot workflow issues and resolve patient and staff concerns
Certified Medical Assistant
Mayo Clinic
Scottsdale, AZ
04.2012 - 03.2014
- Provided care in the chemo unit; assisted RNs, administered injections.
- Phlebotomy (200+ sticks), EKGs, patient education, and inventory management.
- Administered patient care procedures, ensuring compliance with healthcare protocols and standards.
- Assisted in patient intake processes, collecting accurate health information for medical records.
- Coordinated scheduling of appointments, optimizing workflow and enhancing patient experience.
- Maintained inventory of medical supplies, ensuring availability and compliance with regulations.
- Conducted routine laboratory tests and assisted in diagnostic imaging procedures to support clinical decisions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Pueblo Family Physician
Scottsdale, AZ
06.2007 - 08.2008
- Assisted with exams, procedures, and sterilization; handled over 200 patient charts.
- Administered tests, performed prior authorizations, and supported front desk tasks.
- Administered patient assessments and documented medical histories for accurate record-keeping.
- Coordinated scheduling of patient appointments to optimize clinic workflow.
- Educated patients on treatment plans and medication instructions to promote adherence and understanding.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient spirometry.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant – Coumadin Clinic
Scottsdale Cardiovascular Center
Scottsdale, AZ
01.2007 - 06.2007
- Managed PT/INR testing, dosage adjustments, and patient education.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Prepared lab specimens for diagnostic evaluation.
Administrative Assistant
Nassau County Medical Center
West Hempstead, NY
03.2005 - 01.2007
- Handled Medicaid applications, data entry, patient interviews, and documentation.
- Streamlined office operations by implementing effective filing systems and administrative procedures.
- Facilitated communication between departments to enhance workflow efficiency and patient care coordination.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Medical Assistant Diploma -
Sanford Brown Institute
Garden City, NY01.2006
High School Diploma - undefined
Hempstead High School
Hempstead, NYWord Processing Certificate - undefined
Briarcliffe College
Bethpage, NY01.1996
Skills
- Biologic coordination & prior authorizations
- Insurance verification & benefits investigation
- EMR proficiency (Electronic Medical Records)
- Medical terminology & patient education
- Strong triage & communication skills
- Scheduling & surgical coordination
- Administrative leadership & team supervision
- Microsoft Office Suite, Google Workspace
- Data entry, report analysis, inventory management
- Customer service
- Multitasking and organization
- Decision-making
- Work Planning and Prioritization
- Presenting ideas and plans
- Project Support
- Staff management
- Meeting coordination
- Administrative leadership
- Point of contact
- Problem-solving
- Attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Biologic Coordinator / Certified Medical Assistant
Alliance Dermatology
01.2021 - Current
Certified Medical Assistant
Mayo Clinic
04.2012 - 03.2014
Office Manager / Certified Medical Assistant
North Mountain Dermatology
08.2008 - 01.2021
Medical Assistant
Pueblo Family Physician
06.2007 - 08.2008
Medical Assistant – Coumadin Clinic
Scottsdale Cardiovascular Center
01.2007 - 06.2007
Administrative Assistant
Nassau County Medical Center
03.2005 - 01.2007
High School Diploma - undefined
Hempstead High School
Word Processing Certificate - undefined
Briarcliffe College
Medical Assistant Diploma -
Sanford Brown Institute