MacKenzie Brotherton
Waterford,MI
Summary
Healthcare operations professional with progressive experience in dermatology, biologic coordination, patient support, insurance authorization, provider communication, and high-volume administrative workflows. Experienced in maintaining accurate records, coordinating treatment-related processes, communicating with insurance companies and specialty pharmacies, and supporting providers and patients across multiple systems. Highly organized, detail-oriented, and comfortable managing competing priorities while following established procedures and maintaining confidentiality.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Biologic Coordinator
Oakland Hills Dermatology
Auburn Hills, MI
07.2026 - Current
- Coordinated biologic treatment workflows and acted as point of contact for patients, providers, insurance companies, and specialty pharmacies to ensure seamless communication.
- Managed prior authorization and medication-related documentation, ensuring accuracy and timely submission to facilitate patient access to treatment.
- Coordinate follow-up on approvals, denials, required documentation, and treatment-related requests to keep patient care moving forward.
- Maintained accurate patient records and communicated updates with providers and care team members to support coordinated patient care.
- Manage multiple time-sensitive cases while maintaining attention to detail, confidentiality, and established office procedures.
Medical Assistant
Oakland Hills Dermatology
Auburn Hills, MI
12.2025 - 07.2026
- Assisted providers with patient rooming, clinical documentation, and procedures to enhance day-to-day dermatology operations.
- Engaged with patients to clarify appointments, treatment plans, follow-up needs, and clinical information, ensuring clear communication.
- Communicated with patients regarding appointments, treatment plans, follow-up needs, and clinical information.
- Coordinated scheduling and documentation for multiple patients, streamlining follow-up processes in a fast-paced clinical environment.
Dermatology Technician / Biologic Coordinator
Caudill Dermatology
Clarkston, MI
03.2024 - 09.2025
- Coordinated care for 100+ biologic patients, managing treatment-related communication and administrative requirements.
- Facilitated prior authorizations for prescribed medications, coordinating with insurance companies and specialty pharmacies to ensure timely access to treatment.
- Discussed biopsy results with patients and care team, supporting providers with follow-up actions to enhance patient management.
- Assisted with biopsies and other in-office procedures and coordinated laboratory requirements for treatment initiation and continuation.
- Ordered and reviewed laboratory results alongside providers to support safe and timely treatment.
- Oversaw daily clinic operations, managing opening and closing activities while coordinating with outside providers to ensure seamless patient flow.
Allied Recruiting Specialist
Travel Nurses Across America
Little Rock, AR
07.2023 - 03.2024
- Managed 250+ outbound calls weekly while building and maintaining relationships with healthcare professionals.
- Educated and guided candidates through opportunities based on individualized experience, specialization, licensing, and assignment requirements.
- Collected and tracked certifications and state licenses while maintaining accurate applicant records.
- Followed up daily with healthcare professionals, redirecting candidates to suitable opportunities based on facility needs and responses.
- Maintained accurate applicant tracking system records throughout recruitment, ensuring compliance and efficiency.
Recruiter
The Productivity Team
Lake Orion, MI
06.2022 - 04.2023
- Sourced candidates through applicant tracking systems, online resources, networking, and recruiting channels to build a diverse talent pool.
- Sourced candidates through applicant tracking systems, online resources, networking, and other recruiting channels.
- Managed candidate and client expectations throughout the interview and offer process.
- Managed candidate and client expectations throughout interview and offer process, ensuring alignment and satisfaction for both parties.
- Dedicated 25% of workday to business development and outreach, cultivating relationships with prospective clients to expand recruitment opportunities.
Dermatology Technician / Medical Assistant
Caudill Dermatology
Clarkston, MI
04.2021 - 06.2022
- Roomed and checked in patients, assisted providers during appointments, and documented clinical information to ensure accurate patient records.
- Performed and assisted with dermatology procedures including cryotherapy, wart removal, steroid injections, biopsies, excisions, and electrodessication and curettage.
- Assisted with cosmetic procedures including neurotoxins, fillers, and KTP laser treatments.
- Scheduled and managed appointments, completing daily administrative and health-record tasks while upholding patient confidentiality.
Medical Assistant
Neuro Pain Consultants
Bloomfield Hills, MI
08.2016 - 04.2021
- Checked patients in and out, scheduled appointments, collected patient information, and ensured completion of necessary forms and consents to facilitate efficient patient flow.
- E-scribed and called in prescriptions and worked with the Athena electronic health record system.
- Maintained and updated electronic patient charts, medical histories, and treatment concerns.
- Initiated prior authorizations for medications and procedures, communicating with insurance companies to secure approvals and resolve appeals, ensuring timely patient care.
- E-scribed and called in prescriptions while managing patient records in Athena electronic health record system for accurate medication tracking.
Education
Florida State College
Goodrich High School
Skills
- Provider & Patient Support
- Biologic Coordination
- Insurance & Specialty Pharmacy Communication
- Licensing & Credential Collection
- Scheduling
- Microsoft Office
- HIPAA
- Healthcare Operations
- Prior Authorizations
- Record & Documentation Management
- High-Volume Communication
- EMR/EHR
- Process & Workflow Coordination
Certification
Certified Biologic Coordinator of Dermatology (BCOD) — 2025, Certified Dermatology Technician (CDT) — 2021
Timeline
Biologic Coordinator
Oakland Hills Dermatology
07.2026 - Current
Medical Assistant
Oakland Hills Dermatology
12.2025 - 07.2026
Dermatology Technician / Biologic Coordinator
Caudill Dermatology
03.2024 - 09.2025
Allied Recruiting Specialist
Travel Nurses Across America
07.2023 - 03.2024
Recruiter
The Productivity Team
06.2022 - 04.2023
Dermatology Technician / Medical Assistant
Caudill Dermatology
04.2021 - 06.2022
Medical Assistant
Neuro Pain Consultants
08.2016 - 04.2021
Florida State College
Goodrich High School