Claudia Galdamez
Rogers,AR
Summary
Proven track record of maintaining efficient office operations with in OKC Biologic's. Expertise in prior authorization process and access programs. Provides knowledge and solutions to office staff. Team player who is flexible and willing to help where needed. Innovative and aids OKC and Enid offices remotely. BCoD member and continues learning new and efficient tactics to obtain access to Biologic medications. Adaptable and can work with different physicians and employee personalities. Knowledgeable in different biologic medications, indications and appeal process approach tactics.
Overview
10
10
years of professional experience
Work History
Biologic Coordinator
SSM Health Dermatology
05.2018 - Current
- Assist patients with getting access to their biologic treatment.
- Initiates prior authorizations and submit follow up documentation to insurance companies for approvals.
- Access programs and patient assistance programs knowledge.
- Provides patient education and resources for self injection and drug safety and handling.
- Work with specialty pharmacies to get medication shipped to patients and also work with Drug reps and FRMs to learn new safety and access information.
- Works directly with physicians to help streamline needed documentation for biologic medication approvals.
- Manages 2 office Biologic accounts with total of 9 physicians and 100+ patients.
- Successfully obtained approvals for FDA and off label indications helping complex groups like government insured and pediatric patients.
- Helped management and physicians create dosage, patient education and staff training resources/protocols for biologic medications.
- Helped establish OKC Biologic Department
Medical Assistant & Scribe
SSM Health
03.2016 - 05.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Helped translate for Spanish speaking patient's when translation services were not readily available.
Home Health Care Aide
Private Care
01.2014 - 01.2015
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Education
Bachelor of Science - Data Science With Minor in CIS
Bellevue University
Bellevue, NE12.2025
Real Estate License - Real Estate of OK
Barnes Real Estate School
Oklahoma City, OK05.2017
NHA Certification - Certified Medical Assistant
Blue Cliff College - Fayetteville
Fayetteville, AR03.2015
High School Diploma -
Rogers High School
Rogers, AR2012
Skills
- Bilingual (Fluent) Spanish & English
- EMR/EHR proficiency - in tasking and scheduling functions
- Knowledge of CPT codes and Prior Authorization processes
- Ability to prioritize tasks, understand provider instructions, and know when to seek information or clarification
- Ability to demonstrate compassion and caring in dealing with others, patients and fellow team members alike
Timeline
Biologic Coordinator
SSM Health Dermatology
05.2018 - Current
Medical Assistant & Scribe
SSM Health
03.2016 - 05.2018
Home Health Care Aide
Private Care
01.2014 - 01.2015
Bachelor of Science - Data Science With Minor in CIS
Bellevue University
Real Estate License - Real Estate of OK
Barnes Real Estate School
NHA Certification - Certified Medical Assistant
Blue Cliff College - Fayetteville
High School Diploma -
Rogers High School
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