Brooke Daye
Statesville,NC
Summary
Responsible and organized professional with years of experience helping people, keeping busy environments running smoothly, and delivering excellent service. Outgoing, friendly, and great at making guests feel welcome. Brings a calm, dependable presence, a strong work ethic, and a positive attitude well-suited for national park, ranch, or seasonal hospitality roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist → Biologics Coordinator / Medical Assistant
Fora Dermatology
12.2023 - Current
- Checked patients in and out, collected payments, and ensured accurate scheduling and appointment flow.
- Answered phones, managed messages, and coordinated patient needs in a high-volume dermatology office.
- As Biologics Coordinator, managed specialty biologic therapies including prior authorizations, insurance verification, and coordination between providers, pharmacies, and patients.
- Educated patients on biologic treatment plans and supported adherence through follow-up communication and progress tracking.
- Assisted dermatologists with clinical tasks as needed, supporting patient care and workflow.
- Scheduled meetings between pharmaceutical representatives and providers, maintaining compliance and organization.
Certified Medical Assistant
Centennial Dermatology
09.2022 - 11.2022
- Greeted and interviewed patients, obtained medical history, updated records, and recorded vital signs.
- Prepared exam rooms and patients for consultations and dermatologic procedures.
- Assisted physicians and nurses during examinations and treatments.
- Collected and prepared laboratory specimens for analysis.
- Assisted Mohs surgeon during procedures, including anesthetizing surgical sites with Lidocaine under supervision.
- Provided surgical instruments during Mohs stages and ensured proper sterilization using Autoclave.
- Supported wound repairs, closures, and overall surgical workflow.
Clinical Receptionist
Piedmont Healthcare
09.2019 - 08.2022
- Managed patient check-in and check-out processes to ensure seamless workflow.
- Coordinated appointment scheduling for multiple providers, optimizing clinic efficiency.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted in verifying insurance information and processing patient payments effectively.
- Answered phones, provided information, and addressed patient needs with excellent customer service.
Front Desk Agent
Courtyard by Marriott
04.2018 - 06.2019
- Delivered excellent customer service to ensure an enjoyable guest experience.
- Checked guests in/out using hotel software and assisted with billing and invoices.
- Provided directions, amenity information, and resolved guest inquiries and complaints.
- Supported daily front-office operations in a fast-paced hospitality environment.
Education
High School Diploma -
Statesville High School
Statesville, NC06-2017
Skills
- Biologic Coordination & Prior Authorizations
- Customer service excellence
- Insurance Verification
- Patient/Guest Scheduling & Check-in
- Communication & Multitasking
- Office administration
- Excellent teamwork
- Adaptability to changes
- Hospitality experience
Certification
Certified Medical Assistant (CMA) — Add Issuing Organization & Date
Timeline
Receptionist → Biologics Coordinator / Medical Assistant
Fora Dermatology
12.2023 - Current
Certified Medical Assistant
Centennial Dermatology
09.2022 - 11.2022
Clinical Receptionist
Piedmont Healthcare
09.2019 - 08.2022
Front Desk Agent
Courtyard by Marriott
04.2018 - 06.2019
High School Diploma -
Statesville High School