Angela Reyna
Peoria,AZ
Summary
Enthusiastic professional with hands on experience on delegating conflict for best patient care. Skilled with balancing customer service while maintaining a friendly, energetic and professional manner. Superior telephone etiquette and strong communication skills. Seeking a position to utilize my skills and develop new medical professional traits.
Overview
11
11
years of professional experience
Work History
Radiology Scheduler
Southwest Diagnostic Imaging
Scottsdale, AZ
02.2023 - Current
- Scheduled diagnostic tests, such as X-rays, CT scans, ultrasounds, nuclear medicine, and MRIs, for patients.
- Maintained detailed records of patients' appointments and updated relevant databases accordingly.
- Reviewed medical records for completeness, accuracy, and compliance with regulations.
- Collaborated with radiologists and other medical staff to determine appropriate testing schedules and protocols.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Solution Center Representative
Nationwide
Peoria, AZ
12.2022 - 01.2023
- Assisted with customer requests and answered questions to improve satisfaction.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs..
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
Intake Specialist
Lincoln Financial Group
Phoenix, AZ
11.2021 - 09.2022
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Screened applicants and took initial information about demographic and historical data.
- Issued, gathered and inspected intake forms to confirm information on claim
- Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Scheduler
Simon Med Imaging
Phoenix, AZ
06.2019 - 08.2020
- Scheduled and confirmed appointments.
- Planned and delegated work to meet project and production goals.
- Obtained demographics and insurance information.
- Requested and obtained medical records.
- Provided exceptional customer service through effective telephone communication and follow-ups.
Front End and Scheduling Supervisor
Sun Radiology
Peoria, AZ
05.2016 - 05.2019
- Ran hourly reports of scheduled exams, and inbound/outbound calls.
- Ran daily reports for no show and cancellations.
- Managed schedule for employees and techs.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Interventional scheduler for biopsies and requested sedation.
- Collect and balance patient payments.
- Developed effective scheduling processes to achieve production objectives.
Sales lead
Styles
Peoria, AZ
03.2016 - 12.2017
- Prevented store losses using awareness, attention to detail and integrity.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Cross-trained and provided back-up for other customer service representatives.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Served as the company's only bilingual Spanish/English customer service representative.
- Replenished merchandise shelves with items from the stockroom.
Sales Lead Associate
Crazy 8
Peoria, AZ
11.2014 - 04.2016
- Recommended and helped customers select merchandise based on their needs.
- Exchanged and returned merchandise for customers quickly and efficiently.
- Confirmed that appropriate changes were made to resolve customers problems.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Trained new employees on company service policies and service level stands.
Sales Agent
Direct TV
Phoenix, AZ
06.2015 - 11.2015
- Confirmed that appropriate changes we made to resolve customers' problems.
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Extended customer subscriptions offering discounts and promotions to ensure high customer retention rates.
- Informed customers about sales and promotions in a friendly and engaging manner.
Cashier
Jack In The Box
Peoria, AZ
05.2014 - 10.2014
- Provided professional and courteous service at all times.
- Operated cash register with proficiency.
- Cleaned and straightened out work area and lobby.
- Rotated stock to maintain freshness.
Education
High School Diploma -
Ombudsman - Charter Northwest High School
Phoenix, AZSkills
- Sales proficiency
- Sharp problem solver
- Adaptive team player
- Active listening
- Dependable and reliable
- Energetic work attitude
- Courteous demeanor
- Strong organizational skills
- Detail-oriented
- Multitasking
- Healthcare management
Timeline
Radiology Scheduler
Southwest Diagnostic Imaging
02.2023 - Current
Solution Center Representative
Nationwide
12.2022 - 01.2023
Intake Specialist
Lincoln Financial Group
11.2021 - 09.2022
Scheduler
Simon Med Imaging
06.2019 - 08.2020
Front End and Scheduling Supervisor
Sun Radiology
05.2016 - 05.2019
Sales lead
Styles
03.2016 - 12.2017
Sales Agent
Direct TV
06.2015 - 11.2015
Sales Lead Associate
Crazy 8
11.2014 - 04.2016
Cashier
Jack In The Box
05.2014 - 10.2014
High School Diploma -
Ombudsman - Charter Northwest High School
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