Angela Rhodea
Macomb,MI
Summary
Dedicated Lead Technician with expertise in diagnostic testing, safety compliance, and system maintenance. Proven track record in implementing quality assurance protocols and training teams to enhance patient care and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Technician
Retina Consultants of Michigan
09.2021 - Current
- Supervised daily operations of retinal operations including ordering and staffing.
- Trained technicians on best practices for patient care and technical procedures.
- Preliminary testing including vision screening, applanation, dilation.
- Implemented quality assurance protocols and monthly walk-throughs to met or exceed OSHA standards.
- Collaborated with ophthalmologists and management to streamline workflow and improve patient experience.
- Triage new and existing patients questions and concerns.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Established strong relationships with patients by consistently providing high-quality service and addressing concerns promptly.
Lead Technician
Fraser Eye Care
08.2014 - 06.2020
- Assisted in scheduling appointments and managing patient records within electronic health systems.
- Training technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Pre-testing auto refraction, refraction, applanation, fundus photos, angiography, B-scan. IOL master, Immersion A-scan.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Education
Associate of Science - Opticianry
Ferris State University
Big Rapids, MISkills
- Diagnostic testing
- Testing and repair
- Safety compliance
- System maintenance
- Nextech
Certification
Certified Ophthalmic Assistant
Timeline
Lead Technician
Retina Consultants of Michigan
09.2021 - Current
Lead Technician
Fraser Eye Care
08.2014 - 06.2020
Associate of Science - Opticianry
Ferris State University