Angela Richardson
Saint Clair Shores,MI
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
26
26
years of professional experience
Work History
Manager
Dairy Queen Grill & Chill
Roseville, MI
06.1999 - Current
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Conducted quality, timely performance feedback and performance appraisals.
- Administered annual operating and capital budget to facilitate profitability.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Examined merchandise to correctly price and display products.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Interviewed, hired and trained new employees.
- Completed daily sales reports and analyzed metrics to identify trends.
- Supervised staff performing daily activities.
- Adhered to store policies and procedures to maintain regulatory and legal compliance.
- Conducted regular evaluations and addressed performance concerns directly with employees.
- Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
- Investigated misconduct, mediated problems and determined appropriate discipline for staff.
- Monitored compliance with federal and state laws associated with [Industry] daily functions.
General Manager
Dibellas Subs
Shelby Township , MI
11.2022 - 10.2024
- Complied with company policies to prevent and detect rule violations
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Administered employee discipline through verbal and written warnings.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Education
Associate of Arts - Legal Assistant
Macomb Community College
Warren, MI05.2006
Skills
- Project Management
- Staff Development
- Sales Techniques
- Onboarding and Orientation
- Problem Resolution
- Verbal and Written Communication
- Documentation and Reporting
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Complex Problem Solving
- Administration and Reporting
- Team Leadership
- Teamwork and Collaboration
- Issue and Conflict Resolution
- Decision Making
- Computer Skills
- Customer Relationship Management
- Calm Under Pressure
- Time Management
- Customer Service
- Good Judgment
Timeline
General Manager
Dibellas Subs
11.2022 - 10.2024
Manager
Dairy Queen Grill & Chill
06.1999 - Current
Associate of Arts - Legal Assistant
Macomb Community College