Angela Rios
Camden,NJ
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
AutoZone
03.2025 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
PARTS SALE MANAGER
AutoZone
12.2024 - 03.2025
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
Customer Service Cashier
AutoZone
07.2024 - 12.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Inventory
TMS Cherry Hill NJ
06.2024 - 07.2024
- Completed frequent inventory counts and resolved discrepancies.
Digital Personal Shopper
Walmart Woodbury NJ
12.2021 - 03.2024
- Pick and pack orders for customers for pick up or delivery
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
Receptionist
Care for U Plus Cherry Hill NJ
09.2021 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
E-com
Five Below Distribution Center, Pedricktown NJ
07.2020 - 09.2020
- Picking and packing online orders for customer
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Security Officer
Allied Universal Security, Voorhees NJ
08.2018 - 07.2020
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Cashier
Dollar Tree, Cinnaminson NJ
03.2017 - 08.2018
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept payment by cash, check, credit cards, vouchers, or automatic debit or credit. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise, clean display cases, shelves, and aisles, receive, open, unpack and issue sales floor merchandise.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
GED -
CAMDEN HIGH SCHOOL
Camden, NJ06-2010
Skills
- Cashier/Stocker
- Picker/Packer
- Public Safety and Security
- English/Spanish Language
- NJ Notary license
- Sales reporting
- Ordering parts
- Customer service
- Improving customer satisfaction
- Warehouse operations
Languages
Spanish
Limited Working
Timeline
Assistant Store Manager
AutoZone
03.2025 - Current
PARTS SALE MANAGER
AutoZone
12.2024 - 03.2025
Customer Service Cashier
AutoZone
07.2024 - 12.2024
Inventory
TMS Cherry Hill NJ
06.2024 - 07.2024
Digital Personal Shopper
Walmart Woodbury NJ
12.2021 - 03.2024
Receptionist
Care for U Plus Cherry Hill NJ
09.2021 - 11.2021
E-com
Five Below Distribution Center, Pedricktown NJ
07.2020 - 09.2020
Security Officer
Allied Universal Security, Voorhees NJ
08.2018 - 07.2020
Cashier
Dollar Tree, Cinnaminson NJ
03.2017 - 08.2018
GED -
CAMDEN HIGH SCHOOL
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