Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rafael Cortes

Camden,NJ

Summary

Dynamic professional with a proven track record at Jiffy Lube, excelling in staff management and operations management. Recognized for enhancing customer satisfaction and driving sales growth through effective team training and problem resolution. Strong diagnostic skills and leadership abilities ensure optimal performance and compliance in fast-paced environments. Jiffy Lube master tech.

Overview

12
12
years of professional experience

Work History

Assistant General Manager

Jiffy Lube
06.2023 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.

Technician

Volvo Cars
08.2020 - 06.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Assistant Supervisor

Seviroli Foods
08.2017 - 04.2020
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Worked with management team to implement proper division of responsibilities.

Sanitation Supervisor

J&J Snack Foods
07.2013 - 2016
  • Maintained high cleanliness standards with regular inspections, ensuring adherence to regulations.
  • Managed chemical inventory, ensuring safe storage and handling practices were followed at all times.
  • Upheld regulatory compliance by staying current with industry standards and maintaining accurate documentation of all sanitation activities performed in the facility.
  • Reduced downtime during production changeovers with efficient coordination of sanitation crew members'' tasks during each shift transition period.

Education

Pennsauken High School
Pennsauken
07.2012

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Certified technician

Timeline

Assistant General Manager

Jiffy Lube
06.2023 - Current

Technician

Volvo Cars
08.2020 - 06.2023

Assistant Supervisor

Seviroli Foods
08.2017 - 04.2020

Sanitation Supervisor

J&J Snack Foods
07.2013 - 2016

Pennsauken High School

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