Angela Joanna Rivas
Fort Worth
Summary
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills with a proactive approach to new tasks, known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Demonstrates strong analytical and communication skills. Eager to contribute to team success and further develop professional skills and commitment to continuous learning and growth.
Work Preference
Overview
2
2
years of professional experience
Work History
Guest Representative
Target
10.2024 - 08.2025
- Greeted guests, answered questions, with the goal to increase profits, and aid guests with any issues.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Assisted in training new employees.
- Executed precise calculations for bill processing using POS technology
- Maintained high level of professionalism and discretion when dealing with guests. Particularly in instances where patrons attempted theft, physical assault, or verbal harassment.
- Intervened with guests regarding criminal conduct and successfully defused tensions through appropriate measures.
Sales Representative
IHOP
04.2024 - 2024
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined goals.
Guest Relations
WInstar Casino
02.2024 - 2024
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
- Anticipated guests' needs, responded promptly to questions and concerns and continuously maintained positive guest relations.
- Developed strong member relationships with caring and collaborative approach.
- Built relationships to promote collaborative environment.
Sales Associate
McDonald's
08.2021 - 05.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Amon Carter Riverside High School
Fort Worth, TX06-2023
Associate of Arts -
Tarrant County College
Fort Worth, TX05-2025
Bachelor of Arts - Criminology And Criminal Justice
The University of Texas At Arlington
Arlington, TX06-2027
Skills
- Exceptional communication
- Language proficiency
- Emergency response
- Issue resolution
- Guest relations
- Detail-oriented
- Financial transactions
- Client relationships
- Guest safety
- Loss prevention experience
- Regulations and compliance
- Calm demeanor
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
Criminal Justice
Law
Law enforcement
Quote
The ones who are crazy enough to think they can change the world, are the ones that do.
Steve Jobs
Timeline
Guest Representative
Target
10.2024 - 08.2025
Sales Representative
IHOP
04.2024 - 2024
Guest Relations
WInstar Casino
02.2024 - 2024
Sales Associate
McDonald's
08.2021 - 05.2022
High School Diploma -
Amon Carter Riverside High School
Associate of Arts -
Tarrant County College
Bachelor of Arts - Criminology And Criminal Justice
The University of Texas At Arlington
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