Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Hall

Byers,CO

Summary

Dynamic sales consultant and guest representative with a proven track record through-out work history, enhancing guest satisfaction and loyalty through exceptional communication and dissatisfaction management. Skilled in hospitality management and guest relations. I surpassed sales goals by identifying customer needs and ensuring a positive shopping experience. Achieved increased customer satisfaction ratings, demonstrating both hard and soft skills in fast-paced retail environments.

Overview

2
2
years of professional experience

Work History

Guest Representative

Target
Sheridan, CO
03.2024 - Current
  • Collected deposits or payments and arranged for billing.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Provided product knowledge to customers on the features and benefits of products.
  • Greeted customers and provided assistance to ensure a positive shopping experience.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Invited guests to join loyalty programs and special promotions to stay connected.

Sales Associate

Walmart
Parker , CO
04.2023 - 03.2024
  • Utilized product knowledge to minimize waste, repurposing or discounting near-expiry produce.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Loaded, unloaded and moved heavy products using material loading equipment.
  • Completed daily paperwork associated with sales transactions accurately and timely.
  • Utilized pallet jack to move large quantities of produce from receiving area into storage areas.
  • Tracked sales trends, recommending adjustments to produce orders based on customer demand.
  • Collaborated with team members, sharing tasks and supporting department goals.
  • Greeted customers to determine wants or needs.

Hostess

Red Robin
Lone Tree , CO
01.2023 - 03.2023
  • Maintained a clean and organized dining area.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Answered phones promptly to record and confirm reservations.
  • Assisted staff by serving food and beverages or bussing tables.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Ensured compliance with health and safety regulations at all times.

Sales Consultant

Target
Lone Tree , CO
09.2022 - 12.2022
  • Identified customer needs by asking questions and advising on best solutions.
  • Cultivated productive relationships with existing customers through exceptional follow-up after sales.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Negotiated deals and handled complaints or objections.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.

Education

High School Diploma -

Penn Foster
Chandler, AZ

Skills

  • Language skills
  • Guest satisfaction
  • Guest relations
  • Hospitality management
  • Exceptional communication
  • Complaint handling
  • Computer skills
  • Verbal and written communication
  • Data inputting
  • Complaint resolution
  • Call documentation skills
  • Providing customer support

Timeline

Guest Representative

Target
03.2024 - Current

Sales Associate

Walmart
04.2023 - 03.2024

Hostess

Red Robin
01.2023 - 03.2023

Sales Consultant

Target
09.2022 - 12.2022

High School Diploma -

Penn Foster

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Taylor Hall