Angela Roberts
Chester,VA
Summary
Skilled Production Worker offering 10+ years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Maximus Call Center
Chester , VA
10.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Machine Operator
Philip Morris USA Inc.
Richmond , VA
12.2005 - 06.2022
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Helped with change-overs and set up to assist with job preparation and production functions.
- Managed open and close of batch process from start to completion for batch tracking.
- Manually set up machinery, lathes and grinders.
- Made sure that products were produced on time and are of good quality.
- Inspected finished products for quality and adherence to customer specifications.
- Performed general equipment maintenance and repair to minimize downtime.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Collection Executive
Portfolio Recovery Associates
07.2002 - 11.2005
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Used skip tracing resources to locate debtors and updated information in company system.
Education
High School Diploma -
Woodrow Wilson High School
Portsmouth, VA06.1988
Skills
- Collection Processes
- General Ledger Accounting Aptitude
- Managing Defaults
- Quality Assurance Standards
- Quality Inspections
- Material Handling
- Machinery Operation
- Call Management
- Information Security
- Account Updating
- Call Center Operations
- Methods of Production
- Knowledge of Manufacturing
- Good Manufacturing Practices
- Machining and Production Standards
- Assembly Procedures
- Safety Compliance
- Forklift and Pallet Jack Operation
- Warehouse Operations
References
References available upon request.
Timeline
Customer Service Representative
Maximus Call Center
10.2023 - 02.2024
Machine Operator
Philip Morris USA Inc.
12.2005 - 06.2022
Collection Executive
Portfolio Recovery Associates
07.2002 - 11.2005
High School Diploma -
Woodrow Wilson High School