Angela Roberts

● Develop and support the implementation of strategic plans to drive sales and increase profitability

● Drive innovative ideas and influence leadership on decisions that positively impact the business

● Assist in the expansion needs and service offering as part of our strategic growth plan (includes oversight of facilities, staffing, oversight)

● Support and execute initiatives that ensure acquisition and retention of our staff and volunteers remain top priority

● Create, evaluate and ensure flawless execution of policies and procedures

● Plan and analyze financial results and provide recommendations to improve business performance

● Streamline communication and ensure cross-team members are able to manage to expectations, including messaging for our customers

● Manage and troubleshoot all facilities maintenance needs, establishing/overseeing all maintenance and repair partners as needed

● Oversee daily operations for Social Good Brews coffee shop including overseeing manager and team responsible for purchasing, staffing, and maintaining vendor relationships

• Established operational guidelines and identified opportunities for improvement.
• Worked with management team to develop operational goals aligned with business strategy for 8 cafes.
• Set goals and expectations for direct reports using performance review process, holding staff accountable.
  
• Maintain cafe equipment, teaching cafe team lead repairs, cleaning schedules and how to keep a clean well functioning cafe
• Consistently monitor and coach team members to meet the company’s service standards through training and development with a concern towards staff retention.
• Total cafe financial management through consistent relationships with vendors, cost of goods, and organization of bakery and commissary PARs.

• Completed opening and closing duties to facilitate business operations.
• Coached and trained employees and managed daily work assignments to enhance operations.
• Resolved customer complaints and reported issues to senior management.
• Delegated tasks to employees and monitored activities and task completion.
• Counted inventory, resolved discrepancies and completed paperwork to keep system accurate.
• Coordinated shift workers for inventory receiving, auditing and restocking.
• Evaluated and performed equipment maintenance to support operational goals.
• Improved daily operational plans, developed production schedules and optimized task flow.