Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Angela Robinson

New York

Summary

Compassionate Case Manager with substantial background in providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well being through personalized care plans and resource allocation.

Overview

9
9
years of professional experience

Work History

Case Manager

Good Shepherd Services
Brooklyn
01.2020 - 01.2023
  • Conduct comprehensive assessments of clients’ needs, strengths, and risk factors to develop individualized service plans.
  • Create and monitor preventive service plans aimed at avoiding crisis situations such as foster care placement, homelessness, or hospitalization.
  • Coordinate support services such as mental health counseling, substance use treatment, parenting programs, educational support, and housing assistance.
  • Maintain regular contact with clients through home visits, phone calls, and office meetings to monitor progress and provide ongoing support.
  • Advocate on behalf of clients with schools, courts, medical providers, and other community organizations.
  • Document all client interactions and case activities accurately and promptly in agency case management systems. Review and adjust service plans with needed. Ensure compliance with the agency requirements and state regulation laws.

Group Leader

Cypress Hills Local Development Corporation
Brooklyn
06.2016 - 06.2019

• Plan, implement and document successful educational, recreation, youth leadership, community service and arts activities with school-aged children.

•Build a positive relationship with each after-school participant, and foster positive connections betweer participants. Actively engage with children at all times with the goal of fostering the positive development of each child and the group.

•Effectively manage assigned group. Maintain and enforce progressive discipline policy Create a cohesive and effective staff team. Assist in enrollment, recording and submitting daily attendance records, and any other requirement documents to the Director.

•Actively participate in all aspects of professional development, including scheduled supervision, weekly team meetings, pre-service training, and an additional 15 hours of training minimum during the school year.

Mentor

The Family Center
Brooklyn
04.2014 - 06.2016
  • Organized and coordinated monthly meetings, life workshops and educational activities for youth with and without disabilities.
  • Introduce them to new experiences, hobbies, or career ideas.
  • Help youth set realistic goals (e.g., academic, personal, career-related)
  • Provided crisis intervention support to youth/ families in distress.

Education

Master of Science - Social Work

Capella University
Minneapolis, MN

High School Diploma -

Bedford Stuyvesant Preparatory High School
Brooklyn , NY
01-2008

Bachelor of Science - Human Services

Touro College
New York, NY
01-2021

Skills

  • Crisis intervention
  • Community outreach
  • Client advocacy
  • Effective communication
  • Patient assessment
  • Multitasking and organization
  • Team building

References

References available upon request.

Timeline

Case Manager

Good Shepherd Services
01.2020 - 01.2023

Group Leader

Cypress Hills Local Development Corporation
06.2016 - 06.2019

Mentor

The Family Center
04.2014 - 06.2016

Master of Science - Social Work

Capella University

High School Diploma -

Bedford Stuyvesant Preparatory High School

Bachelor of Science - Human Services

Touro College
Angela Robinson