Angela Rodriguez Silva
Greenwood,IN
Summary
Bilingual professional with a strong background in geriatric care, customer service, and hospitality management. Demonstrated expertise in providing compassionate and attentive care to elderly individuals, coupled with a solid track record of delivering exceptional customer service. Enthusiastic and hands-on learner, driven to continuously expand knowledge and skills to provide the highest level of care and support. Creative leader who approaches challenges with love and compassion, dedicated to making a positive impact on the lives of those served.
Overview
5
5
years of professional experience
Work History
Bartender and Hourly Manager
Derby Wings
03.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
CNA
DaMar Staffing Solutions
11.2020 - 03.2022
- Check door alarms on locked dementia unit
- Hourly resident checks
- Report changes in behavior & wellbeing to the Nurse
- Assist with ambulation using sit to stand & hoyer
- Chart patient information
- Escorted residents to recreational activities
- Assisted patients with daily living activities, promoting independence and dignity.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
CNA
Home Health Care
08.2020 - 10.2020
- Maintain a clean, safe, & well-organized patient environment
- Administered medication based on schedule & doctor's orders
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
CNA
Avamere Malley
01.2020 - 07.2020
- Assisted with feeding & meal orders
- Recorded vital signs daily
- Monitored & charted patient meals, hygiene, intake, & output
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Upheld infection control and prevention policies across different patient-facing areas.
Education
High school Diploma -
Thornton High School
05.2020
CNA Class -
Bollman Technical Education Center
04.2020
Skills
- Bilingual
- Spanish
- English
- Patient Care & Safety
- Patient Charting & Documentation
- Vital Signs & Patient Monitoring
- Privacy / HIPPA Regulations
- Medical Terminology
- Complaint resolution
- Conflict resolution techniques
Awards
- National Technical Honors Society
- Bollman Technical Education Student Ambassador
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender and Hourly Manager
Derby Wings
03.2022 - Current
CNA
DaMar Staffing Solutions
11.2020 - 03.2022
CNA
Home Health Care
08.2020 - 10.2020
CNA
Avamere Malley
01.2020 - 07.2020
High school Diploma -
Thornton High School
CNA Class -
Bollman Technical Education Center
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