Vanessa Pulido
Greenwood,IN
Summary
Dynamic and results-driven professional with extensive experience at El Toro Bravo Prime, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and resolving conflicts, while managing inventory with precision. Bilingual and highly reliable, committed to delivering exceptional guest experiences and fostering a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Manager/Head Bartender
El Toro Bravo Prime
01.2023 - Current
- Supervised daily operations to ensure efficient workflow and optimal team performance.
- Implemented staff training programs to enhance service quality and operational standards.
- Managed inventory control processes, reducing stock discrepancies and improving accuracy.
- Streamlined communication channels between front-of-house and kitchen staff to enhance service speed.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed scheduling systems that improved employee productivity and resource allocation.
- Mixed and served beverages according to standard recipes and customer preferences.
- Served high customer volumes during special events, nights, and weekends.
- Provided exceptional customer service, ensuring positive guest experiences and satisfaction.
Receptionist
Honest Abe Auto Sales
05.2020 - 11.2022
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Handled multi-line phone systems, directing calls to appropriate departments efficiently.
- Assisted in organizing company events, contributing to logistics and participant communication.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Developed tailored insurance solutions to meet client needs and improve satisfaction.
- Conducted thorough policy reviews to ensure compliance and accuracy for clients.
- Conducted field investigations to locate and secure collateral for repossession purposes.
- Coordinated with law enforcement to ensure safe and lawful repossession of vehicles.
- Evaluated asset condition and documented findings accurately for inventory records.
- Developed strategies for effective communication with clients regarding outstanding debts.
Education
High School Diploma -
South El Monte High
El Monte, CA06-2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Documentation and reporting
- Outgoing personality
- Cash handling and management
- Strong multitasking
- Highly reliable
- Team player attitude
- Patience and tolerance
- Organization skills
- Bilingual fluency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager/Head Bartender
El Toro Bravo Prime
01.2023 - Current
Receptionist
Honest Abe Auto Sales
05.2020 - 11.2022
High School Diploma -
South El Monte High
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