Summary
Overview
Work History
Education
Skills
Timeline
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Angela Roller

Sapulpa,OK

Summary

Dynamic Patient Service Representative with extensive experience at Utica Park Clinic, excelling in scheduling and insurance verification. Proven ability to enhance patient satisfaction through exceptional customer service and meticulous attention to HIPAA compliance. Adept at managing complex appointment systems and resolving billing issues efficiently. Committed to fostering a welcoming environment for patients.

Overview

21
21
years of professional experience

Work History

Patient Service Representative

Utica Park Clinic
07.2022 - Current
  • Schedule and cancel patient appointments at request of physicians, referring physicians, clinical staff and patients
  • Reschedule patients from the bump list
  • Schedule patients for Medicare Wellness
  • Call and schedule patients for follow up appointment when it was missed at check out
  • Bill Home Health Charges
  • Create and update accounts in EPIC
  • Create appointment notes accurately in EPIC
  • Ability to look up payment history on patient accounts
  • Answer incoming calls and assist patients with day-to-day questions
  • Scrub providers schedules to make sure their schedules run smooth for the day
  • Add and update Insurance information in patient charts
  • Work Insurance work que's to correct billing errors
  • Fill in as Check In and Check Out as needed
  • Scan medical records to patient charts
  • Clean patient lobby every day

Patient Service Representative

Oklahoma Heart Institute
12.2018 - 07.2022
  • Schedule and cancel patient appointments at request of physicians, referring physicians, clinical staff and patients
  • Enter authorization numbers and generate new referral requests for future office visits
  • Reschedule patients from the bump list
  • Schedule patients for Thyroid Ultrasounds
  • Schedule patients for Thyroid Biopsies
  • Schedule patients for I-131 Thyroid Ablations
  • Send outgoing referrals at the request of physicians to referred providers
  • Schedule consultations, procedures and follow-us out of 2 work ques
  • Create and update accounts in EPIC
  • Create appointment notes accurately in EPIC
  • Ability to look up payment history on patient accounts
  • I worked as the referral coordinator for 1 year before returning to Scheduling/Check-out

Receptionist

Choices for Life Foster Care
08.2016 - 10.2018
  • Greet guests
  • Answer phones
  • File all paperwork in each into the patient's / foster parent's charts
  • Assist the counselors with any help they may need while they are with a child
  • Scheduling follow-up appointments with foster parents
  • Assisting the foster parents with whatever help they may need to meet the needs of the foster child
  • Take messages for the counselors while they were out
  • Keeping the office clean by cleaning it on a weekly basis or as needed

Receptionist

Muscogee Creek Nation Behavioral Health • Sapulpa,
04.2004 - 06.2016
  • Greet patients and other guests
  • Answer incoming phone calls, make and schedule follow-up appointments for 5 Therapists
  • Take patient information and schedule consultations for the 5 therapists
  • File chart notes into patient charts
  • Traveled to different sites as needed to fill in while receptionist we're out
  • Defuse potentially violent behaviors/situations in the office and over the phone
  • Verify Insurance on a daily basis
  • Update charts necessary
  • Assist therapist with daily activities as necessary

Education

Medical Terminology I&II

Sapulpa Central Vo-Tech
Sapulpa, OK

Sapulpa High School
Sapulpa, OK
01-1990

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying

Timeline

Patient Service Representative

Utica Park Clinic
07.2022 - Current

Patient Service Representative

Oklahoma Heart Institute
12.2018 - 07.2022

Receptionist

Choices for Life Foster Care
08.2016 - 10.2018

Receptionist

Muscogee Creek Nation Behavioral Health • Sapulpa,
04.2004 - 06.2016

Medical Terminology I&II

Sapulpa Central Vo-Tech

Sapulpa High School

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Angela Roller