ANGELA ROSARIO
Brooklyn
Summary
Dedicated and empathetic Certified Medical Assistant offering over 10 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Certified Medical Assistant
Northwell Health Hospital
03.2020 - Current
- Increased patient safety with strict adherence to infection control protocols and proper sterilization techniques.
- Elevated patient experience through efficient rooming processes, preparing examination areas for scheduled appointments without delays.
- Reduced wait times for patients by effectively managing the flow of the clinic, prioritizing tasks, and ensuring timely completion of duties.
- Played an integral role in quality assurance measures by actively participating in chart audits, identifying areas for improvement and working to address identified issues.
- Facilitated seamless coordination between front office staff and medical team members, resulting in a well-organized clinic operation.
- Aided physicians in diagnostic tests or treatments, providing essential support that contributed towards successful outcomes for patients.
- Exceeded patient expectations through prompt communication with both medical professionals and clients, ensuring timely resolution of any concerns or questions.
- Exemplified professionalism at all times when interacting with patients, families, colleagues, or superiors within the healthcare setting.
- Enhanced team performance by mentoring junior medical assistants, sharing expertise in clinical procedures and best practices.
- Led initiatives focused on enhancing workplace safety, implementing best practices that fostered a secure environment for patients and staff.
- Oriented and trained new staff on proper procedures and policies.
Lead Certified Medical Assistant
MEDRITE URGENT CARE
08.2015 - Current
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Collected forms, copied insurance cards for patient information for billing and insurance processing.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Performed routine tests such as urine dip stick, Drug test, Breath Alcohol Testing, IV placements, vision and hearing tests.
- Coordinator of The National Bone Marrow Association.
Lead Certified Medical Assistant
FORT WASHINGTON PEDIATRIC CENTER
09.2012 - 08.2015
- Collected forms, copied insurance cards and entered into systems to coordinate patient information for billing and insurance processing.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
- Performed routine tests such as Phlebotomy, Physicals, strep, flu, vision and hearing tests.
Education
CERTIFIED MEDICAL ASSISTANT - HEATH CARE
New Age Training, Inc.
New York, NY12.2013
Associate of Science -
New Utrecht High School
Brooklyn, NY08.2004
Associate of Science - Nursing
Borough of Manhattan Community College
New York, NY01-2027
Skills
- Phone Etiquette
- Microsoft Word
- Planning and organization
- Positive learning process
- Venipuncture and phlebotomy
- Quick learner
- Staff training and development
- First aid and CPR certification
- Clinical leadership
Certification
- Drug Screen Technician
- Breath Alcohol Technician
- IV Certified
Timeline
Lead Certified Medical Assistant
Northwell Health Hospital
03.2020 - Current
Lead Certified Medical Assistant
MEDRITE URGENT CARE
08.2015 - Current
Lead Certified Medical Assistant
FORT WASHINGTON PEDIATRIC CENTER
09.2012 - 08.2015
CERTIFIED MEDICAL ASSISTANT - HEATH CARE
New Age Training, Inc.
Associate of Science -
New Utrecht High School
Associate of Science - Nursing
Borough of Manhattan Community College
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