Knowledgeable Program Supervisor bringing 6 years of progressive experience in healthcare industry. Strategic planner, decisive leader, and complex problem-solver ready for new professional challenge. Eager to apply expertise to business needs at BeneLynk.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Supervisor
Excentia Human Services
01.2024 - Current
Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
Upheld strict compliance with internal policies and external regulations governing the program''s activities, ensuring all operations ran smoothly without legal issues or complications.
Collaborated with cross-functional teams to develop innovative solutions for complex problems facing the organization or its clients.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Streamlined daily operations, successfully delegating tasks to team members based on their strengths and abilities.
Fostered a supportive and compassionate living environment through regular communication with residents and their families.
CNA
Moravian Manor
10.2023 - 01.2024
Cared for over 20 residents with cognitive impairment
Collaborated with the nursing team to develop and implement individualized care plans for residents
Effectively communicated with residents to understand their needs and provide compassionate care
Assisted residents with activities of daily living, such as bathing, dressing, and toileting, to promote their independence and wellbeing.
CNA
Prominent Medical Staffing
01.2021 - 10.2023
Developed and implemented strategies to improve patient care and overall satisfaction
Provided compassionate care to patients and assisted them with their physical and emotional needs
Maintained accurate and up-to-date patient records
Coordinated and communicated with other healthcare providers to ensure continuity of care for patients.
Supported needs of 20+ residents under long-term care.
CNA
Willow Valley Retirement Community
01.2020 - 07.2021
Developed and maintained positive relationships with residents and their families to promote a high level of customer satisfaction and enhance the overall resident experience
Provided emotional support to residents and their families during difficult times
Assisted residents with activities of daily living, including bathing, dressing, and eating, to ensure their comfort and well-being
Implemented person-centered care plans for residents to promote their independence and autonomy
Provided companionship and engaged in meaningful conversations with residents to promote social interaction and mental stimulation
Evaluated residents' physical and mental well-being on a regular basis and reported any changes or concerns to the appropriate healthcare professionals.
Supported needs of 24+ residents under long-term care.
CNA
The Mennonite Home
01.2018 - 01.2020
Developed and maintained positive relationships with residents and their families to ensure quality care and resident satisfaction
Documented and reported any changes in residents' physical or mental health to the appropriate healthcare professionals
Assisted residents with activities of daily living, including bathing, dressing, grooming, and toileting, in a compassionate and respectful manner
Adhered to strict confidentiality policies and maintained the privacy of residents' personal information.
Supported needs of 30+ residents under long-term care.
CNA
Medical Staffing Network
04.2018 - 07.2019
Assessed and documented patients' vital signs, symptoms, and overall condition, and reported any changes or abnormalities to the healthcare team for appropriate action
Collaborated with the nursing team to develop and implement personalized care plans for patients, ensuring their individual needs are met and that patients receive the highest quality of care
Maintained a high level of professionalism and confidentiality when dealing with sensitive patient information.
Enhanced patient satisfaction by providing compassionate and attentive care.
Assisted patients with daily living activities, promoting independence and dignity.