Patrick Collins
IT Support Professional
Wrightsville,PA
Summary
Adaptable with an empathetic professional background in supporting individuals with disabilities, now transitioning to a career in Information Technology (IT). Combining a strong foundation in disability advocacy with a passion for technology, adept at bridging the gap between accessibility and IT solutions. Skilled in understanding diverse needs, designing inclusive strategies, and providing personalized support to empower clients in their IT journey. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Committed to leveraging technical skills and knowledge to create inclusive digital environments and break down barriers to accessibility in the tech industry while continuing to serve the community through church leadership.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Excentia Human Services
08.2014 - Current
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Transported clients to medical and dental appointments to provide support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Assessed clients'' needs ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Direct Support Professional
Step By Step, Inc.
12.2007 - 08.2014
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Transported clients to medical and dental appointments to provide support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Assessed clients'' needs ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Computer Technician
Self Employed
01.2018 - 02.2024
- Duration: 3 years 2 months
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Documented changes and actions in computer-based tracking system.
- Explained diagnostic findings to customers and outlined repair or service options.
- Implemented data backup solutions to protect vital company information from potential loss.
- Restored data on computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Linked computers to network and peripheral equipment.
- Maintained office PCs, networks and mobile devices.
- Set up and maintained user accounts and client access.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Updated and replaced outdated drivers and software for computers and office machines.
- Providing exceptional technical support and troubleshooting services to diverse range of clients including schools, NGOs and family members
- Seeking opportunities to utilize my expertise in diagnosing and resolving complex computer hardware and software issues to deliver efficient and reliable solutions
- Install, configure, and maintain hardware and software systems for clients
- Troubleshoot technical issues, diagnose problems, and provide solutions to clients
- Provide end-user training and support to ensure clients can effectively utilize their IT systems
- Conduct regular maintenance and updates on IT systems to ensure optimal performance
- Resolved complex technical problems by researching, analyzing, and implementing effective solutions, resulting in increased customer satisfaction and loyalty
Education
Google IT Support Professional - Information Technology
Coursera
Wrightsville, PA02.2024
Cyber Security: From Beginner To Expert - Information Technology
Udemy
San Francisco, CA05.2023
Some College (No Degree) - Information Technology
Community College of Allegheny County
Pittsburgh, PACisco CCNA Router Configuration For Beginners - Information Technology
Udemy
San Francisco, CA11.2001
Skills
- Computer Networking
- Organizational Leadership
- System Administration
- Network Security
- Data Management
- Strategic Planning
- Laptop and Tablet Operation
- Team Collaboration
- Records Maintenance
Certification
- Direct Support Professional Enrichment Program - Millersville University of Pennsylvania
- Google IT Support Professional Certificate - Coursera
- Cyber Security: From Beginner to Expert (2024) - Udemy
- Cisco CCNA Router Configuration for Beginners: Zero to Hero - Udemy
Play Piano and Bass guitar
I love music and because of my passion for it, I thought myself how to play both the piano and bass guitar. I now play on the worship team for my church and sometimes fill in to play for organizations.
Languages
French
Professional Working
Timeline
Computer Technician
Self Employed
01.2018 - 02.2024
Direct Support Professional
Excentia Human Services
08.2014 - Current
Direct Support Professional
Step By Step, Inc.
12.2007 - 08.2014
Google IT Support Professional - Information Technology
Coursera
Cyber Security: From Beginner To Expert - Information Technology
Udemy
Some College (No Degree) - Information Technology
Community College of Allegheny County
Cisco CCNA Router Configuration For Beginners - Information Technology
Udemy
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