Angela Rowe
Menomonee Falls,WI
Summary
Adaptable to changing day to day tasks with a strong background in efficient job completion. Effective team collaborator, consistent, and proactive approach to meeting customer goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
First Associated Insurance Agencies
03.2024 - Current
- Obtained Property and Casualty Insurance License.
- Handled calls efficiently and professionally, finding solutions and direction for customers.
- Responded to customer requests for guidance with claims, products, and change requests to coverage.
Appraisal Project Coordinator
Associated Bank, N.A.
09.2015 - 03.2024
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on appraisals to keep closing dates.
- Spearhead invoices from appraisers.
- Undertook overflow work from office supervisor to keep bank in compliance.
Site Manager
Metro Sales
02.2008 - 09.2015
- Operated Concordia University's mailroom and copy center.
- Interviewed, hired, and trained student workers.
- Implemented bulk mailing software, sending out multiple large mailings a month.
- Prioritized projects, along with large volumes of incoming mail & packages, utilizing student help.
Education
Bachelor of Science - Political Science
Winona State University
Winona, MN05-2007
Skills
- Active listening
- Relationship building
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Certification
Property and Casualty Insurance License
Timeline
Customer Service Representative
First Associated Insurance Agencies
03.2024 - Current
Appraisal Project Coordinator
Associated Bank, N.A.
09.2015 - 03.2024
Site Manager
Metro Sales
02.2008 - 09.2015
Bachelor of Science - Political Science
Winona State University