Angela Rubanovska
Clifton,United States
Summary
Dynamic and detail-oriented trucking dispatcher with a proven track record of excelling in fast-paced, high-pressure environments. Skilled in coordinating with diverse teams of truckers to ensure timely delivery of goods while maintaining efficiency and accuracy. Adept at solving complex challenges with ease and precision, demonstrating exceptional problem-solving and time management abilities. Highly motivated and committed to delivering results in every task.
Overview
5
5
years of professional experience
Work History
Dispatch Assistant/Billing Assistant
IBV LLC.
Newark, NJ
09.2025 - 01.2026
- Managed communication between drivers and clients, providing real-time updates on shipment status.
- Utilized dispatch software to track vehicle locations and monitor delivery schedules effectively.
- Liaised frequently with customers via phone or email to provide updates on order status or address any concerns they may have had.
- Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.
- Utilized various software programs to process customer payments.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
- Maintained accurate records of customer payments.
- Reviewed and updated dispatch system records by verifying driver-submitted documentation, including Bills of Lading (BOL), delivery orders, rate confirmations, and gate-in/gate-out tickets
- Audited shipment documents for accuracy, compliance, and completeness before final processing in the system
- Created and issued Bills of Lading for select customers based on shipment requirements
- Monitored shipment activity and ensured all records were properly documented and organized
- Communicated shipment updates, delays, and issues resolutions to customers and internal teams via email
- Supported daily logistics and dispatch operations by maintaining accurate records and timely documentation flow
Trucking Dispatcher
Globus Express LLC
Elmwood Park, NJ
07.2024 - 07.2025
- Schedule and coordinate the pick-up and delivery of freight between ports, rail yards, and warehouses.
- Communicate with truck drivers, customers, and vendors to ensure the efficient movement of goods.
- Track and monitor shipments to ensure on-time delivery.
- Handle day-to-day scheduling and re-routing as needed to minimize delays and maximize efficiency.
- Update and maintain accurate records of shipments, truck availability, and delivery statuses.
- Monitor driver logs and ensure compliance with safety regulations and company policies.
- Uphold excellent phone etiquette while managing multiple tasks in a busy environment.
- Prepare reports on shipment statuses and performance metrics for management.
- Locate and secure interstate loads for our fleet.
- Negotiate rates with brokers, ensuring profitability for the company.
- Coordinate and manage the transportation of goods, ensuring timely delivery of loads.
- Monitor drivers’ progress and address any challenges on the road.
- Maintain accurate records of load assignments, driver schedules, and deliveries.
- Collaborate with dispatching team, drivers, and brokers, ensuring smooth operations.
- Utilize transportation management systems to optimize routes and schedules.
- Analyze the supply chain processes to improve efficiency and reduce costs.
- Maintain accurate records of shipments, including documentation for shipping and receiving.
- Implement best practices in logistics to enhance operational performance.
- Work closely with supply chain teams to align transportation strategies with overall business goals.
Dispatch Assistant
Doyran LLC
Fairfield, NJ
10.2020 - 06.2024
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reported delays, accidents or other traffic and transportation situations. Managed daily delivery and work schedule to maximize coverage.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Addressed any issues that arise, such as delays or scheduling conflicts, and finding solutions to keep operations running smoothly.
- Updating records of shipments, vehicle status, maintenance logs, or inventory.
- Prepared and sent company invoices.
Education
Bachelor's in Economy -
Cyril and Methodius University
Skopje, North Macedonia06.2020
Skills
- Critical thinking and problem solving - Experienced
- Communication Skills - Experienced
- Adaptability - Experienced
- Ability to Multitask - Experienced
- Effective Time Management - Expert
- Scheduling - Expert
- Ability to Work in a Team - Experienced
- Customer Service - Experienced
EXTRA-CURRICULAR ACTIVITIES
Jan 2020 — Present Volunteer , Saints Kiril and Metodij Macedonian Church Cedar Grove Dedicated volunteer at an Orthodox Macedonian Church, contributing to the organization of cultural and religious events, community outreach programs, and church operations. Assisted in maintaining traditions, supporting worship services, and fostering a welcoming environment for parishioners.
LANGUAGES
English - Very good command
Macedonian - Native speaker
Timeline
Dispatch Assistant/Billing Assistant
IBV LLC.
09.2025 - 01.2026
Trucking Dispatcher
Globus Express LLC
07.2024 - 07.2025
Dispatch Assistant
Doyran LLC
10.2020 - 06.2024
Bachelor's in Economy -
Cyril and Methodius University
HOBBIES
Traveling, Photography and Linguistics.