ANGELA RUIZ
Davenport,USA
Summary
Bilingual customer service professional with extensive experience supporting patients, families, and healthcare teams in fast-paced environments. Skilled in handling high-volume phone communications, documenting sensitive information, resolving customer concerns, maintaining accurate records, and providing exceptional service. Recognized for strong problem-solving abilities, attention to detail, and the ability to communicate effectively in both English and Spanish while maintaining confidentiality and compliance standards.
Overview
21
21
years of professional experience
Work History
Health Unit Coordinator
AdventHealth Kissimmee
07.2016 - Current
- Manage high volumes of inbound and outbound telephone communications while providing professional customer service.
- Accurately document patient information, account updates, and service requests within electronic systems.
- Research and verify information to ensure accuracy and compliance with organizational policies.
- Assist patients, families, and healthcare staff by resolving questions and concerns in a timely manner.
- Handle confidential information while adhering to HIPAA and privacy regulations.
- Coordinate admissions, discharges, and transfers while maintaining detailed records.
- Prioritize multiple tasks in a fast-paced environment while meeting deadlines and service expectations.
- Communicate effectively with diverse populations in both English and Spanish.
Home Health Aide
SandCastle Homecare
03.2014 - 07.2016
- Built strong relationships with clients and families through exceptional customer service and communication.
- Documented client information accurately and reported changes according to company procedures.
- Assisted clients with problem resolution and coordinated communication between clients and healthcare professionals.
- Maintained detailed records and ensured compliance with care standards and documentation requirements.
- Demonstrated empathy, patience, and professionalism when handling sensitive situations.
Certified Nursing Assistant
Westminster Care of Clermont
07.2005 - 02.2011
- Delivered quality service while supporting residents and family members with questions and concerns.
- Maintained accurate records and documentation according to organizational standards.
- Collaborated with multidisciplinary teams to ensure efficient operations and positive customer experiences.
- Demonstrated strong attention to detail when handling confidential information and reporting observations.
Education
Medical Assistant - undefined
AdventHealth University
Orlando, FLHealth Unit Coordinator Certification - undefined
AdventHealth South
Orlando, FLHigh School Diploma - undefined
East Ridge High School
Clermont, FLSkills
- Bilingual (English/Spanish), Customer Service Excellence, High-Volume Call Handling, Problem Resolution, Documentation & Recordkeeping, Data Entry & Computer Systems, Account Research, Active Listening Skills, Time Management, Attention to Detail, Confidential Information Handling, Multitasking in Fast-Paced Environments, Team Collaboration, Conflict Resolution, Regulatory Compliance
LANGUAGES
English – Fluent
Spanish – Fluent
Timeline
Health Unit Coordinator
AdventHealth Kissimmee
07.2016 - Current
Home Health Aide
SandCastle Homecare
03.2014 - 07.2016
Certified Nursing Assistant
Westminster Care of Clermont
07.2005 - 02.2011
Medical Assistant - undefined
AdventHealth University
Health Unit Coordinator Certification - undefined
AdventHealth South
High School Diploma - undefined
East Ridge High School