Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Accomplishments
Interests
Work Preference
Timeline
Receptionist
Angela Rupoli

Angela Rupoli

Westminster,CO

Summary

Dedicated and results-oriented professional with demonstrated history in customer service, sales, procurement, managerial and administrative duties. I have a passion for supporting others and building lasting partnerships. My ability to foster strong relationships has been instrumental in driving growth and achieving business objectives. With a strong commitment to excellence and a passion for helping others, I am eager to continue making a positive impact in my career.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Director of Sales

Erickson Metals
06.2018 - Current
  • Awarded 'Excellence Medalist' recognition award for hard work, dedication and commitment to excellence.
  • Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
  • Achieved regional sales targets through effective territory management and relationship building with key clients.
  • Increased sales revenue by implementing customer-centric mindset, dedication and fair pricing.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Drove sales by maintaining multi-million dollar contract sales.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Coached high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Inside Sales Manager

Erickson Metals
03.2006 - 06.2018
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Managed outside sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
  • Managed a high-performing inside sales team to exceed company targets and quotas consistently.
  • Increased profitability by continually opening new accounts and selling custom extrusions.
  • Monitored customer supplied materials with strong understanding of materials flow and forecasting.
  • Trained in quality assurance/ISO auditor, completing up to 3 company audits per year.
  • Collaborated with Director and sales staff to negotiate customer pricing.
  • Continually monitored aluminum market to effectively maximize profitability.
  • Attended trade shows, networking mixers and industry seminars.
  • Executed sourcing strategies with freight companies for logistical cost saving initiatives.

Account Representative

Ryerson
01.2005 - 03.2006
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Exceeded employer expectations and was awarded and expansive territory within three months of hire date.
  • Won the "Aluminum Campaign" Award for record sales in quarterly aluminum metal sales contest.
  • Knowledge of stainless, copper, steel and aluminum
  • Trained is SAP Software
  • Consultative selling strategies to identify opportunities, build partnerships and turn quotes into orders.

Administrative Assistant

Erickson Metals
03.1999 - 09.2004
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Processed daily invoices and generated sales reports.
  • Delivered excellent customer service through prompt responses to client inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Checked sales orders for accuracy to avoid errors/claims.
  • Trained in payroll processing and accounts payable.
  • Accounts receivable and credit management.
  • Received into inventory all incoming materials.
  • Formulated month end reports
  • Ordered office supplies.
  • Organized, planned and booked company parties.

Host Home Provider

North Metro Community Services, Inc.
02.1998 - 02.1999
  • Assisted clients with daily living tasks, promoting their independence and overall wellbeing.
  • Certified in Medical Admin, CPR and First Aid
  • Managed daily schedule, appointments, entertainment, medications and nutrition.
  • Coordinated with interdisciplinary teams including therapists, case workers and family members to provide seamless care.
  • Maintained accurate records of client progress, ensuring timely updates for families and case managers.
  • Advocated on behalf of clients during meetings with service providers securing additional resources and supports.

Casino Cage Cashier

Jazz Alley Casino
04.1994 - 02.1998
  • Quickly and accurately counted drawers at start and end of each shift.
  • Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
  • Handled guest disputes professionally, escalating issues to supervisors when necessary while remaining calm under pressure situations that may arise from time-to-time within a casino.
  • Processed large-volume transactions for high rollers, ensuring confidentiality and adherence to appropriate protocols.
  • Assisted customers with credit applications, verifying necessary information and completing required paperwork efficiently.
  • Sold chips, tokens, and tickets to patrons.

Education

Aluminum Extrusion & Design

Sapa Profile Academy
Provo, UT
10-2012

Medication Administration

North Metro Community Services
Westminster, CO
02-1998

High School Diploma -

Pomona High School
Arvada, CO
06-1991

Skills

  • Sales leadership and training
  • Supplier sourcing and procurement
  • Rapport and relationship building
  • Market intelligence
  • Sales coordination
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Team building
  • Product Knowledge
  • Key account targeting
  • Superior Customer service

Certification

Sapa Distribution Academy I Advanced Training On Aluminum Profiles


North Metro Community Servies I Medical Administration, CPR and First Aid

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised sales team of 4 staff members.
  • Recipient of Erickson Metals Medalist Award for Excellence, March 2023

Interests

Volunteering

Hiking

Photography

Interior Design

Work Preference

Work Type

Full Time

Location Preference

HybridOn-Site

Important To Me

Work-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekCareer advancementFlexible work hours

Timeline

Director of Sales

Erickson Metals
06.2018 - Current

Inside Sales Manager

Erickson Metals
03.2006 - 06.2018

Account Representative

Ryerson
01.2005 - 03.2006

Administrative Assistant

Erickson Metals
03.1999 - 09.2004

Host Home Provider

North Metro Community Services, Inc.
02.1998 - 02.1999

Casino Cage Cashier

Jazz Alley Casino
04.1994 - 02.1998

Aluminum Extrusion & Design

Sapa Profile Academy

Medication Administration

North Metro Community Services

High School Diploma -

Pomona High School
Angela Rupoli