Volunteering
Angela Rupoli
Westminster,CO
Summary
Dedicated and results-oriented professional with demonstrated history in customer service, sales, procurement, managerial and administrative duties. I have a passion for supporting others and building lasting partnerships. My ability to foster strong relationships has been instrumental in driving growth and achieving business objectives. With a strong commitment to excellence and a passion for helping others, I am eager to continue making a positive impact in my career.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Director of Sales
Erickson Metals
06.2018 - Current
- Awarded 'Excellence Medalist' recognition award for hard work, dedication and commitment to excellence.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by implementing customer-centric mindset, dedication and fair pricing.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Drove sales by maintaining multi-million dollar contract sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Inside Sales Manager
Erickson Metals
03.2006 - 06.2018
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Managed outside sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Increased profitability by continually opening new accounts and selling custom extrusions.
- Monitored customer supplied materials with strong understanding of materials flow and forecasting.
- Trained in quality assurance/ISO auditor, completing up to 3 company audits per year.
- Collaborated with Director and sales staff to negotiate customer pricing.
- Continually monitored aluminum market to effectively maximize profitability.
- Attended trade shows, networking mixers and industry seminars.
- Executed sourcing strategies with freight companies for logistical cost saving initiatives.
Account Representative
Ryerson
01.2005 - 03.2006
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Exceeded employer expectations and was awarded and expansive territory within three months of hire date.
- Won the "Aluminum Campaign" Award for record sales in quarterly aluminum metal sales contest.
- Knowledge of stainless, copper, steel and aluminum
- Trained is SAP Software
- Consultative selling strategies to identify opportunities, build partnerships and turn quotes into orders.
Administrative Assistant
Erickson Metals
03.1999 - 09.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed daily invoices and generated sales reports.
- Delivered excellent customer service through prompt responses to client inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Checked sales orders for accuracy to avoid errors/claims.
- Trained in payroll processing and accounts payable.
- Accounts receivable and credit management.
- Received into inventory all incoming materials.
- Formulated month end reports
- Ordered office supplies.
- Organized, planned and booked company parties.
Host Home Provider
North Metro Community Services, Inc.
02.1998 - 02.1999
- Assisted clients with daily living tasks, promoting their independence and overall wellbeing.
- Certified in Medical Admin, CPR and First Aid
- Managed daily schedule, appointments, entertainment, medications and nutrition.
- Coordinated with interdisciplinary teams including therapists, case workers and family members to provide seamless care.
- Maintained accurate records of client progress, ensuring timely updates for families and case managers.
- Advocated on behalf of clients during meetings with service providers securing additional resources and supports.
Casino Cage Cashier
Jazz Alley Casino
04.1994 - 02.1998
- Quickly and accurately counted drawers at start and end of each shift.
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
- Handled guest disputes professionally, escalating issues to supervisors when necessary while remaining calm under pressure situations that may arise from time-to-time within a casino.
- Processed large-volume transactions for high rollers, ensuring confidentiality and adherence to appropriate protocols.
- Assisted customers with credit applications, verifying necessary information and completing required paperwork efficiently.
- Sold chips, tokens, and tickets to patrons.
Education
Aluminum Extrusion & Design
Sapa Profile Academy
Provo, UT10-2012
Medication Administration
North Metro Community Services
Westminster, CO02-1998
High School Diploma -
Pomona High School
Arvada, CO06-1991
Skills
- Sales leadership and training
- Supplier sourcing and procurement
- Rapport and relationship building
- Market intelligence
- Sales coordination
- Problem-solving abilities
- Multitasking
- Reliability
- Team building
- Product Knowledge
- Key account targeting
- Superior Customer service
Certification
Sapa Distribution Academy I Advanced Training On Aluminum Profiles
North Metro Community Servies I Medical Administration, CPR and First Aid
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised sales team of 4 staff members.
- Recipient of Erickson Metals Medalist Award for Excellence, March 2023
Interests
Hiking
Photography
Interior Design
Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekCareer advancementFlexible work hoursTimeline
Director of Sales
Erickson Metals
06.2018 - Current
Inside Sales Manager
Erickson Metals
03.2006 - 06.2018
Account Representative
Ryerson
01.2005 - 03.2006
Administrative Assistant
Erickson Metals
03.1999 - 09.2004
Host Home Provider
North Metro Community Services, Inc.
02.1998 - 02.1999
Casino Cage Cashier
Jazz Alley Casino
04.1994 - 02.1998
Aluminum Extrusion & Design
Sapa Profile Academy
Medication Administration
North Metro Community Services
High School Diploma -
Pomona High School