Angela Russell

• PSR
• WELLMED FROM FEB 28, 2005 TO JUNE OF 2023
• Enhanced project timelines to ensure timely completion.
• Answer high volume multi-line phones everyone efficiently routing them to correct dept, check in patients, collect copayments and deductibles, be attentive to patient needs, use of computers, fax machines, scanners, apply refunds as needed, and enter HEDIS measures, schedule hospital follou ups, collect copays, make sure all paperwork is updated, eligibility, reschedule appointments when Dr is out, respond to patient's inquiries in a timely manner, handled sensitive documents with confidence and discretion maintaining strick adherence to privacy policies. Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction. Arranged transportation to and from office.

PSR

OPTUM HEALTHCARE JUNE OF 2023- JULY 18, 2024

• Enhanced project timelines to ensure timely completion.
• Answer high volume multi-line phones everyone efficiently routing them to correct dept, check in patients, collect copayments and deductibles, be attentive to patient needs, use of computers, fax machines, scanners, apply refunds as needed, and enter HEDIS measures, schedule hospital follou ups, collect copays, make sure all paperwork is updated, eligibility, reschedule appointments when Dr is out, respond to patient's inquiries in a timely manner, handled sensitive documents with confidence and discretion maintaining strick adherence to privacy policies. Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction. Arranged transportation to and from office.
• CSR
• ROTECH HEALTHCARE AUGUST 2024 TO PRESENT
• Maintained a high level of professionalism while interacting with customers to ensure a positive experience
• Participated in regular team meetings to share insights, discuss challenges, and collaborate on strategies for improving customer support operations.
• Provided technical support to customers by troubleshooting issues related to products or services.
• Managed a high volume of inbound and outbound calls, consistently meeting our exceeding call handling targets.
• Helped walk in patients with pick ups, drop offs, or whatever the reason was.